Vocabulary
What does “reliable” mean?
Someone others can depend on.
How should you greet a customer?
Smile and welcome them in. Ask if they would need help finding anything in the store? "Hi, how are you"
What does it mean to be professional at work?
Acting respectfully, responsively, communicating clearly, and appropriately at work.
Should you scroll through TikTok while helping a customer?
No. You should focus on your work.
What does “teamwork” mean?
Working together with other people to achieve a common goal. It involves communicating, helping one another, respecting different opinions, and sharing responsibilities.
You don’t understand an assignment. What should you do?
Ask your supervisor for clarification.
What is one way to show someone you are actively listening?
Make appropriate eye contact, avoid interrupting, or ask questions.
Is it okay to ask relevant questions when you are new to a job?
Yes! Asking questions helps you learn.
What is a "supervisor"?
Someone who oversees employees and their work.
You make a mistake at work. What should you do?
Be honest, take responsibility, and work toward fixing it.
Name one way to make a good first impression on your first day of work.
Arrive on time, dress appropriately, or introduce yourself politely.
What is one thing to bring with you on your first day of work?
Any required documents, a water bottle, lunch, or other items requested by your employer.
What is a “deadline”?
The time by which something must be completed.
Your supervisor gives you constructive criticism. What’s the best response?
Listen, ask questions if needed, and use the feedback to improve.
What’s the difference between being confident and being disrespectful?
Confidence is expressing yourself respectfully; disrespect ignores or puts down others.
You wake up sick and cannot make it to work. What should you do?
Notify your supervisor as soon as possible and follow the call-off policy.
What is "constructive criticism"?
Feedback intended to help someone improve their performance.
What do you do if a customer is yelling at you?
Listen, remain calm, apologize for the inconvenience, and follow company procedures to resolve the issue. Don't argue, and get a supervisor if needed.
Your coworkers are gossiping about another employee. What is a professional way to handle the situation?
Avoid participating and redirect the conversation or walk away.
Your coworker keeps asking personal questions that make you uncomfortable. What could you do?
Politely set a boundary and seek help if the behavior continues.