Workplace Basics
What should you do if you are going to be late to work?
✅ Call, text, or notify your supervisor as soon as possible.
What does good listening look like?
✅ Facing the speaker, not interrupting, nodding, asking questions, paying attention.
What does teamwork mean?
✅ Working together to complete a goal.
What does responsibility look like at work?
✅ Doing your job, following rules, owning your tasks.
If no one is watching, it’s okay to stop working.
❌ False – You should continue working responsibly.
Why is it important to follow directions the first time they are given?
✅ It saves time, prevents mistakes, and shows respect.
How should you answer the phone at work?
✅ Greet the caller politely, state the business name (if appropriate), say your name, and ask how you can help.
If a coworker is upset, what is a respectful way to handle it?
✅ Stay calm, listen, speak kindly, or get a supervisor if needed.
Why is honesty important in a job?
✅ Builds trust and prevents bigger problems.
Being on time means arriving before your shift starts.
✅ True – You should be ready to work when your shift begins.
Name two things that show you are staying on task.
✅ Examples: Working quietly, not using your phone, focusing on your assignment, finishing work on time.
Your supervisor gives you feedback to improve. How should you respond?
✅ Listen calmly, say thank you, and try to improve.
Why is flexibility important at work?
✅ Plans change, and being flexible helps the team succeed.
What does it mean to be reliable?
✅ People can count on you to show up and do your work.
If you make a mistake, you should hide it so you don’t get in trouble.
❌ False – You should admit it and fix it.
If you finish your work early, what should you do next?
✅ Ask your supervisor what to do next or find another productive task.
Give an example of a polite phrase you should use at work.
✅ “Please,” “Thank you,” “Excuse me,” “May I help you?”
What does respecting personal space look like in the workplace?
✅ Not standing too close, not touching others without permission, keeping appropriate boundaries.
Give an example of showing initiative.
✅ Starting work without being told, helping others, asking for more tasks.
It’s okay to interrupt your supervisor while they are talking.
❌ False – Wait until they are finished speaking.
Your boss gives you a new task, but you don’t understand it. What is the BEST thing to do?
✅ Ask clarifying questions before starting.
Why is asking clarifying questions better than pretending you understand?
✅ It prevents mistakes and shows responsibility.
Your team disagrees about how to complete a task. What should you do?
✅ Talk it out respectfully, compromise, or ask a supervisor for guidance.
Why is keeping customer or coworker information private important?
✅ It builds trust and protects people’s privacy.
Asking for help when you need it shows responsibility.
✅ True – It prevents mistakes and shows maturity.