Coping with Workplace Stress
Conflict Resolution
Customer Service Skills
Being Prepared
Professionalism
100
Feeling anxious, irritable or depressed, problems sleeping, headaches, trouble concentrating and loss of interest.
What are signs and symptoms of workplace stress?
100
Personality differences, assumptions and gossiping.
What are causes of workplace conflict?
100
the condition or quality of being true, correct or exact.
What is accuracy?
100
you miss your transportation, you're late for work, you don't have a lunch.
What are consequences of not being prepared?
100
the skill expected of a professional.
What is professionalism?
200
Fear of being laid off, more overtime due to staff cutbacks and increasing job performance pressure.
What are common causes of workplace stress?
200
Arguing and disagreeing with co-workers.
What is workplace conflict?
200
to do, perform or deliver at once or without delay.
What is promptness?
200
the act of planning control over the amount of time spent on specific activities.
What is time management?
200
the rule with regard to clothing at work.
What is dress code?
300
The ability to recognize your emotions and their impact.
What is self-awareness?
300
Cooperation on tasks with co-workers.
What is a sign that conflict is resolving?
300
friendliness, empathy, accuracy, professionalism, promptness and honesty.
What are the 6 top qualities customers look for in an employee?
300
alarm clock, eating breakfast, agenda/planner, setting clothes out the night before and a watch or cell phone.
What are things that help you with being prepared for work?
300
trustworthy, competent, respectful, dependable and committed.
What are examples of professionalism?
400
Resist perfectionism, clean up your act, flip your negative thinking and don't try to control the uncontrollable.
What are examples of breaking bad work habits to reduce workplace stress?
400
"what would you like to see happen?" and "what does that look like for you?"
What are some examples of conflict resolution questions?
400
is a motto or slogan which encourages staff to give a high priority to customer satisfaction.
What is the phrase "the customer is always right"?
400
make lists, use down time, reward yourself, avoid procrastination, concentrate on one thing, work in a team and delegate responsibilities.
What are ways that you can improve your time management skills?
400
the ability to not bring personal issues into work.
What is the phrase "leaving it at the door"?
500
Recognize the warning signs, take care of yourself, prioritize and organize, improve emotional intelligence and break bad habits.
What are tips for reducing workplace stress?
500
the human resources department.
What is an example of an internal resource for conflict resolution?
500
the ability to understand and share the feelings of others.
What is empathy?
500
Specific, Measureable, Attainable, Realistic and Timely.
What does SMART goals stand for?
500
not conforming to the standards of a profession or showing unprofessional behavior.
What is unprofessionalism?
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