Join Now Program
Who is the ”Join Now Program” intended for?
A guest who had zero intentions of joining that day.
What does “M.A.D” stand for?
Member Appreciation Day
How is an LA Fitness Manager primarily judged?
Ability to produce profit.
What do we consider a guest pass show as?
A walk-in with a piece of paper / QR code.
How many M.A.D’s do we have per month?
2
What is the number one rule of management?
Inspect what you expect.
Who on the sales staff should be pitching the “Now Program”?
Who should we book appointments for on MAD at a 100% rate?
Missed Tours.
What is the definition of “Management” in ONE word?
Anticipation
When should we extend the Guest pass for?
MAD
What is the appointment count standard for all positions on M.A.D ?
GM - 15+
AGM - 15+
SC’s - 10+
What year did Allan Ramirez and Louis Pinto III start in the company?
2015 & 2006
At what moment should we offer the ”First day incentive”?
Once the guest Has activated a Now Program pass and they are getting up to go start their workout.
How many points should you jump up on your MTD % on MAD?
10 points
What does P.O.S.S.E stand for?
P - Profit
O - Overhead
S - Sales
S - Service
E - Ethics