Orders
What is the process for ordering labs and radiology images?
The provider must have asked in writing or within the note for the last visit that labs needed to be ordered and the frequency.
What are two patient identifiers?
Name and Date of Birth
What population do we serve in DTHC?
Active Duty, Eligible retirees, Activated Reservists, Foreign Officers
How can patients seek specialty care?
Through referrals by the provider.
(RI.01.02.01 EP 32)
Is it important for Primary Care Clinicians to be qualified for their position and work within their scope of practice? What Joint Commission regulation covers this?
Yes, it is the law.
HR.01.02.07 EP3
How do we show/document the patient's right to make decisions about their care?
When we educate the patient on the provider's intended care plan. Document" Patient advised of plan of care, verbalizes understanding and agrees to comply"
(RI.01.02.01 EP 31)
What are the "8 Rights" of Medication Administration?
Patient, Medication, Dose, Route, Time, Documentation, Reason, Response
How are patients provided information on the PCMH Mission, Vision and Goals?
Posted in every exam room.
(RI.01.04.03 EPs 1-6)
Can patients change their PCM?
Yes. Obtain their information and forward to Ms. Amber or Mrs. Carney.
Do Joint Commission Inspectors review the competencies of Non-Privileged Providers?
Yes, to ensure staff can safely and successfully accomplish their duties.
Can non-privileged providers enter referrals?
Yes. But they must be signed by a privileged provider.
If a medication error or near-miss occurs, what system should be utilized to address this?
Patient Safety Reporting (PSR) System
How are the patient's learning needs addressed?
Assessed in the beginning of the appointment how they prefer to learn "read, listen, demonstration, all"
What do we advise patients who call/ schedule experiencing urgent/ emergent health issues?
Go to the nearest ER or Urgent Care, or contact the NAL.
(PC.02.04.02.01 EPs 1-3)
What is the staff's role in managing chronic disease?
Assisting the patient, by following the providers guidance to achieve optimal health.
Do we use standing orders and protocols?
We have CSSPs.
What options can be used if a face to face appointment is not readily available for a patient with their PCM?
T-Con, Virtual Appointment, Secure Messaging
What education resources do we provide patients?
Handouts are given at the end of every visit.
(PC.02.04.03 EP 5)
What services are available to patients at DTHC?
Outpatient Behavioral Health, Nurse Education, Cardiology, Radiology, Physical Therapy, Fit2Win
How do teams communicate with each other?
Huddles, MS Teams, Email
What is the process for renewing a prescription?
1. Review when the medication was last prescribed
2. Review if labs are current
3. Confirm the medication is working
4. Enter the refill or renewal
5. Submit to provider for signature
From what two organizations do we receive hand hygiene guidelines?
Centers for Disease Control (CDC)
World Health Organization (WHO)
How do patients access their health information online?
Tricare Online
(PC 02.04.01 EP 4)