Safety First
Knowing Your Environment
Survey Self Help
Customer Service Ninjas
Mish Mash
100
A form that is filled out for all unexpected occurances
What is Event Report?
100
The code called when there is an infant or child abduction
What is Code Amber?
100
"To improve the health of people in our region"
What is St. Luke's Mission?
100
Keeping patient information turned over is an example of protecting this
What is Patient Confidentiality, PHI, or Privacy?
100
This designation is given to some rural hospitals
What is Critical Access Hospital
200
These can be found on the Elmore intranet and provide information on chemicals used in the area
What is SDS or Safety Data Sheets?
200
Nothing may be stored within 18 inches of this
What is Sprinkler?
200
A small booklet that provides guidance for surveys and should be reviewed by all employees
What is Pocket Guide?
200
A tool used to compensate frustrated patients
What is Service Recovery?
200
Skilled Nursing care for patients in an acute setting
What is Swing Bed?
300
The term for the length of time a disinfectant must remain wet on a surface to effectively kill germs
What is Dwell Time?
300
The code called where there is a combative person
What is Code Gray?
300
"Create an exceptional patient experience and Create exceptional outcomes through TEAMwork"
What is St. Luke's Goals?
300
A "rule" of politeness when passing our patients, customers and coworkers
What is the 5-10 Rule?
300
Organizational policies and policies that apply to more than one department are called this
What are PCS Policies?
400
A slogan that refers to the occasions when staff should wash their hands
What is 5 Moments for Hand Hygiene?
400
Life Safety device that requires PASS and must be unobstructed at all times
What is Fire Extinguisher?
400
Outlines the responsibilities of individuals during the survey and can be accessed via the Elmore intranet
What is Plan J?
400
When a patient concern is not resolved at the point of care, this process must be initiated
What is the Grievance Process?
400
The PCS search is located here
What is Elmore Intranet Page?
500
ALL patients should be evaluated for this risk and offered a chair or wheelchair if needed
What is Fall Risk?
500
The code called where there is a hazardous materials exposure or spill?
What is Code Orange?
500
Two of the four words that should be avoided during an interview with a surveyor
What is - Usually - Attempt - Try - Sometimes
500
Personal privacy, confidentiality, effective communication, resolution of concerns and security are examples of this
What is Patient Rights?
500
PI activities in your department can be found here
What is Top 5 Board?
M
e
n
u