Emergencies
What is Run, Hide, Fight?
How we respond to a violent threat
3 minutes
Time after which a sanitized surface is ready for reuse
Eagerness to learn
What should we demonstrate when speaking to a surveyor?
Black/white bin in locked cabinet
Where do I put expired pharmaceuticals?
90th percentile
What is our goal for NRC survey responses to the question: would you be willing to recommend this clinic?
RACE
How do we respond to a fire: Rescue, Alarm, Contain, Evacuate?
before and after patient care and within sight of the patient; when moving to a new treatment space.
When should we wash our hands?
Staying calm and only answering questions asked of you.
How should I respond to Surveyors questions?
28 days
what is the number of days after opening a multi-dose vial that it is expired?
3%
What is our target for our bump rate? (<3% of appointments cancelled due to clinic/provider)
5-5555
What is the number we call after we call 911 to report an emergency? (hospital emergency switchboard)
Clean to Dirty, Dirty to Clean
What is the order for donning and doffing PPE?
I know where I can find the answer or Let me ask someone who may know
How should I respond when I don't know the answer to the surveyors question?
Name and Date of Birth
What are two patient identifiers? (always use two to ensure proper identification of a patient)
Off Line Activity
What are the hours worked outside of direct patient care activities called?
FAST
What are the signs of a stroke?
Face Drooping/Arms Weakness/Speech Difficulties/Time is of the Essence
100%
What is our goal for Hand Hygiene compliance?
Run the other direction
What DON'T you do when a surveyor enters our clinic?
An item we use that is disposed of in the Sharps Container
What are Dry Needling needles and/or vial spikes?
To provide a communication and decision-making model which enhances and supports the provision of care. To empower clinical staff to make decisions about their own clinical practice.
What is the purpose of Shared Governance?
Front Desk, Break room/Conference room
What is the location of the Red Emergency Binder?
Universal Masking
What is our policy for use of masks to prevent the spread of disease (COVID-19)?
I've got this!
What do I tell myself when a surveyor wants to ask me a few questions?
Question, Persuade, Refer
What are 3 steps anyone can learn to help prevent suicide?
NRC
What is the name of our new patient satisfaction survey?