Jolene

3.1

100

If a guest next door is being to loud are you allowed to ask them to leave?

YES

200

what is the difference between primary and secondary research?

When writers use primary sources, they are using raw information and firsthand evidence such as interview transcripts, and Secondary sources, on the other hand, constitute secondhand information and commentary made by other researchers

300

describe three potential benefits of incorporating technology into guest service?

manage inventory, bookings, reservations, and customer data better

400

Identify the five stages in the guest experience cycle?

Arrival

Departure

Occupancy

Booking

Research

500

which guest need require health, security and adequate finances?

safety 

3.1

100

In the triangle of needs what is the basic needs of hospitality? 

having a comfortable bed, available food and drinks, safe place to sleep

200

what are the five needs of emotional intelligence?

self awareness, self regulation, social skills, empathy, motivation

300

some people struggle with emotional intelligence.. what can a manager do to help a guest with these problems?

show them to their room them self to proof a safe environment to stay 

400

how might an apparition might calculate the cost of an error?

Percentage Error = ((Estimated Number – Actual Number)/ Actual number) x 100.

500

what are the qualities of guest services 

reputation, ratings and reviews 

3.3

100

what are some ways to provide the level of services to a guest at a high rate? 

tell others about your experience, be less apt to notice others

200

what is it called when guest experiences is possible through guest tracing systems

Customization 

300

every employee at the chain has more than 100 hours of customer service training annually..what is this called?

Empowerment in action 

400

colleagues or other departments within the organization is called..

internal customer 

500

explain the basic component of service recovery systems?

a strategy adopted by service providers to appease customers who have had a bad service experience with your company, and help them recover from these service breakdowns.

finish this song..

100

ive got my hands up, their playing my song..

its a party in the USA

200

somethings got a hold of me lately..

no, i dont know myself anymore

300

a tornado flew around my room..

before you came in.. excuse the mess it mad, it usually doesn't rain

400

I cut my bangs with some rusty kitchen scissors..

i screamed his name till the neighbors called the cops

500

she just wants to be beautiful..

she goes unnoticed, she knows no limits

guess the animal

100

large swimming creature with hammer like head

hammer head shark

200

this animal loves the forest and its long and when it "walks" it looks like its swimming

snake

300

this animals is on the movie aladan and loves trees and bananas

monkey

400

this animal can change colors to anything around and is very slow

Chameleon 

500

this animal has been around for years and year at a time, they can dance, jump, and run around barrels

horse