Objections
How would you overcome the fear of getting protection?
something along the lines of, listen, we have you on a half off phone for 36 months. Let's go ahead and protect that, so we do not lose the promotion if something happened to your phone!
What is one of my fast pitches out the door?
Between $270 and $300
Show me how to do a fantastic Door dazzle with key components
Greet me at door, say your name, ask for my name, take me to your desk to open OMNI
What is the original cost of 5G Home Plus without a plan and no autopay?
$80
What is the amount of two lines on unlimited plus with Disney bundle on autopay?
$150
How would you overcome someone saying they only have $50 to upgrade while they have an old android phone?
Something involving moto pay! See how much you can close with it though
When utilizing the $50 KX coupon, how do you use it to get MORE?
Has to involve getting another device preferably, potentially involve closing multiple items out of core accessories. Can't JUST be getting more accessories.
You open an account after a wonderful greeting with Rhonda. You see that she has a second line on the account, and it's her sister. Her sister is not with her. Without any loyalty promos, how do you get her to upgrade both devices today?
Something along the lines of using market promotions, explaining calendar upgrade, proper discovery questions to a great delivery
What is the cost of a watch and tablet line (coupled with a phone line on Unlimited Ultimate).
$17.50
What is the cost of two iPhone 15s financed
$46.67/mo. or $46.66/mo.
How would you overcome the response, "I need to consult my spouse, before I make the decision? Can I have your number?"
Something along the lines of, "I understand speaking with your partner is important. I, too, check in with my SO when making big decisions. Do you wanna give them a call and tell them how much money I can save you getting this today?"
How do you secure a quality, multi smartphone sale while pitching a monthly bill to a customer? (Make it sound convincing)
Something along the lines, "Based on what we talking, we are going to get you and your friend here two brand new phones. You will be look like 271+tax a month. That includes our national protection plan, the discounts on the devices, the perks, and your regular plans
Show me how you would TST your teammate who didn't know how to close VMP MD while selling multiple devices
Something along the lines, "You really don't want to walk out without protection. At least for the first 30 days. Accidents happen when we least expect it, and I know you'd rather not pay off the device in full to get another one."
When getting a Motorola Edge+ (128gb), how much do you get off a new line Galaxy TAB s9 FE
$369.99 off or $10.28/mo. off
What is the cost difference between 3 Lines on Unlimited Plus vs. 3 Lines on Unlimited Plus and 1 line on Unlimited Welcome
$0 (4th Line's Free, Baby!)
How would you deescalate an angry customer who is confused about their old plans going up. They have 4 green lit upgrades. It's your last swing of the day, and you've only had bill pays for 5 and half hours.
I'm curious to your answer
What is the verbiage you would use to get a customer to upgrade a relative's phone who lives out of town, while upgrading with you that day?
Something along the lines of "I understand that your daughter goes to school at the Ohio State, but let's go ahead and upgrade her phone now with you. The loyalty promotion are too amazing. We can ship the device for you worries."
Let's say I am customer named Henry of about 7 years, I've come in for a bill pay, and you've seen me before. I have an s20, and I have been upgrade eligible. From small talk, you know I went to my niece's graduation. Last month, I was said I wasn't interested this month. What would you say to get me to get a phone today?
Something along the lines, "Hey Henry, welcome back in. How was your niece's graduation? What'd you get her? Did she like it? Would she like being on your plan for a new phone for college?" or "Hey, did you take a lot of photos of the graduation? Did you like how they turn out? Would you want a higher res camera for better pictures?"
A customer is coming into the store to upgrade their phone line. They come in with a 4 year old that cannot sit still, and tries to take the parent's phone. What would be the easiest way to bring the customer peace of mind?
Something along the lines of... While you're here, I'm going to get you set up with a tablet. I'll show you how to lock it down so that the kid doesn't have unlimited access to the internet. While you're here, we can get you YouTube premium so that you can do YouTube for Kids without any disrupting ads.
What is the cost of 3 lines on Unlimited Plus, Disney Bundle perk, Netflix/Max perk, VMP MD-3, a VHI, 2 Motorola Edge + (128gb), and a Samsung s24 (128gb).
$313.60/mo.
Someone is buying their accessories online in front of you. You've already spent an hour convincing them to upgrade two devices, and they agree. They are both veteran and elderly, and aren't good with their devices, so you need to spend time setting up their phones. How would you convince them to walk out with core accessories in this process?
This would never happen if you just quoted the accessories upfront in the out the door cost of $550 for both phones >:)
Or Something along the lines of understanding the desires to get something online, but putting a lifetime warranty products we have in store in their hands. Truly believing that our products are worth it.
There is a business account in front of you with several upgrades. How would you secure upgrading at least 5 lines, while getting everything fully loaded.
I just wanna hear something fire.
Show me how you would use an account analysis sheet and it's intended purpose in under 60 seconds
I'll time you and listen. You need to hit name, address, number of upgrades, any possible discounts, etc.
Provide to us the most important way to secure hitting at least 2 VHI's a month
Something along the lines of asking about it with every customer, EVEN if they don't have the banner. With good discovery, you may find more than one address that may qualify.
What is the cost of 1 line on Unlimited Ultimate, 1 line on unlimited plus, a tablet line, a watch line, VMP MD, iPhone 15 pro (128gb), iPhone 15 (128), iPad 9th gen, apple watch series 9 (41mm). With 2 High tier phone trades. Including all NEW line/BMSM promos for all lines.
You tired? About $173.05/mo.