Customs
Courtesies
Communication
Social Etiquette
Winning Colors
100

If the flag is displayed flat on a wall, where should the union be?

Upper left

100

A common courtesy when an officer enters the office or classroom for the first time of the day is to ____________.

Call the room to attention.

100

Describe the "Halo" effect in listening.

If the speaker is associated with someone or something you already like, you may be so receptive to the speaker that you do not question what you should question.

100

As a general rule when making introductions, introduce juniors to seniors (in age and rank).

True

100

What are the four dominant categories of behavior in Winning Colors®.

Planners, Builders, Relaters, Adventurers

200

The flag is usually displayed at half-staff ______.

To honor the dead.

200

How are gun salutes rendered to the president and vice president?

The president receives a 21-gun salute, while the vice president receives a 19-gun salute.

200

What is a "trigger" word in listening?

A word that evokes emotional response.

200

Explain the zigzag method of the American eating style.

The fork is held in the left hand with tines down to secure the food being cut with a knife. After cutting no more than two or three bites, the fork is transferred to the right hand for eating.

200

In Winning Colors®, who are the action-oriented, who live in the present, are flexible, and thrive on spontaneity?

Adventurers

300

When the U.S. flag is displayed with flags from other nations, the U.S. flag should be ______.

displayed at the same height as other flags

300

What is the primary purpose of a hand salute today?

To indicate respect for those in positions of authority.

300

What is the difference between hearing and listening?

Hearing is the taking in of sound; listening is the attachment of meaning to the sound.

300

Where should you place a piece of silverware when you are not using it?

Separated across the top of your plate

300

In Winning Colors®, those who like sharing ideas and feelings, who work well in teams, and who are social and love to talk are known as ____________.

Relaters

400

Where is the U.S. flag carried when in procession with other flags?

The U.S. flag is on the far right of the row of marching persons or in the front and center position if it is in a line of flags.

400

Explain the "position of honor".

A military courtesy of keeping people of senior rank or status to your right while walking or sitting.

400

__________ is the neglected communication skill.

Listening

400

It is polite to RSVP to an invitation within ______ day(s).

two or three

400

In Winning Colors®, natural leaders who express themselves openly and directly and are also rule-governed, dependable, and loyal are known as ________.

Builders

500

When a flag is properly folded, only the blue field with stars will be visible.

True

500

What are "ruffles and flourishes"?

A drum and bugle salute, usually used to honor military or civilian officials.

500

In communication, what is the definition of the word "barrier"?

An obstruction; anything that blocks, restrains, or separates the communication flow.

500

Where do you place your hands between courses during formal meals?

On your lap or at your sides, and elbows should not be placed on the table

500

In Winning Colors®, _____________ are quiet, introspective, and detail oriented. They are good listeners and tend to hide their feelings.

Planners

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