Anger Management
Resolving Conflicts
Formal Dining & Etiquette
Problem Solving
Decision Making
100
T or F: When you are angry with someone, you should let the person know immediately and say the first thing that comes into your head.
What is: "False"
100
T or F: pestering is the act of repeated unwanted and annoying actions, including threats and demands.
What is "False"
100
T or F: As a general rule when making introductions, introduce juniors to seniors (in age and rank).
what is "True"
100
Identifying the problem is step ______ of the seven-step problem-solving method.
what is "1"
100
The process of making a choice is called ______.
"what is decision-making"
200
Relaxation is a healthy way to manage anger because it helps you get your emotions under control in a tense situation
What is "True"
200
T or F: the ability to ignore the feelings of others and be objective is a good method for dealing with conflict
what is "false"
200
A formal military dinner for military members only is known as ______.
what is a "dining in"
200
______ is the last step of the decision-making/problem-solving process.
what is "implement the plan"
200
short-term and intermediate goals help you achieve _________?
what is "long-term goals".
300
Physical reactions to anger include which of the following _________
1-decreased heart rate and blood pressure
2-headaches
3-fatigue
what is "2" headaches
300
you are fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker
what is "active listening"
300
A ______ is a group of people, including the host and honored guests, who stand in line and individually welcome guests attending a social function.
what is "receiving line"
300
If you have a decision to make or a problem to solve, which of the following should you do before comparing alternatives?
what is "develop courses of action"
300
A SMART Goal that lacks specificity or time constraints is called a ________
what is a "wish or hope"
400
If you are really angry at someone, it is best to ____________
What is: "calm yourself until you can express what's bothering you without causing a conflict"
400
____________ is the act of repeated unwanted and annoying actions, including threats and demands.
what is "harassment"
400
You have to supervise a group of Cadets who will put the place settings on the tables at your spring Dining-Out. When one of them asks, "Why are there so many forks?", what should you say is the purpose for each?
what is "
X = Salad Fork; Y = Dinner Fork; and Z = Dessert Fork
400
The purpose of comparing and analyzing COAs is to determine _________ solution.
what is the "best"
400
The danger in setting your goals too low is that you may ______.
what is "you never reach your full potential"
500
Jason gets angry often, even about things that don't matter much. He knows it's a problem, but he doesn't know how to stop it. When you ask him if he's satisfied with himself, he thinks about it, and then he says, "No. I'm not. I'm not satisfied with myself; the way I manage time; and the way I relate to people."
What is "change orientation"
500
You saw one of your schoolmates take your favorite pencil. When you asked him to return it he got angry and said it was his. He then took an aggressive stance and had his fists clenched and said, "Are you calling me a thief?" Both of you are the same size, so a fight would be fair, and you might win.
What should you do?
Look him straight in the eye and say, "I guess not." Then pull out another pencil and continue your schoolwork.
500
In formal dining, the ________ knife/knives are positioned with the cutting edge ___________
what is "two", "facing the dinner plate".
500
Cadet Jones discovered the cost to attend Florida State University (his number one choice) cost more than attending Florida Institute of Technology (his number three choice). Cadet Jones is most likely in which problem-solving step?
what is "Gather Information"
500
______ goals are ones you want to achieve in one to five years.
what is "intermediate"