Banking
Joint Account
Received on the same day
All owners on the line
Can provide all info
Both owners listed on Crave
The order for asking ASQ's
1. Date of birth
2. Primary email address
3. Account number
4. Primary address of record listed on the Key Data page can be provided by the client.
Two Web Security Questions needed to generate this
What is generating a temporary password?
This allows agents to disable SC without JSS Approval
What is Voice Verification?
A BPM case is needed
What is the solution for carrying over an agency after AVBA transition?
30 Day restriction where client cannot add a bank
What is the New Investor Policy?
A letter gets sent to the client to alert them they should not be logging on to an account they are not the owner of
What is the Shared Credentials Letter?
After adding a new authorized e-signer, you must verify and enter the information on the processed organization resolution form
How do you pre-register an organization?
These account types are not eligible to be disabled by Foundational
What are Participant Services clients?
Client will need to send the remove restrictions form
What do I do when the client says they already completed the remove restriction process online?
Voided check, deposit slip or bank account statement listing all account owners
What is the proper back up documentation requirements to accompany the EBTF?
The most commonly missed action when a third party joins a call
What is asking the client if its okay for a third party to speak, act, and transact on their behalf for this call
One Web Security Question is needed to verify this information-- vital to the logon process
What is needed to verify the client's username?
The amount of days the client should be out of their house before we can approve disabling codes
What is 30 days?
The Journey Template Tool
Where do I find the AVBA Remove Restriction Form?
Location of ACH Reject Codes
What is the Bank Infowave page?
What agents need to say when clients "use their voice as their password"
What is "Thank you for passing through Voice Verification"?
With only one web security question on CRAVE, the client is "Lite Registered" and needs to complete this process
What is completely registering the client via the restore account access process?
These apps can send codes even when clients are not logging in themselves
What are aggregation tools?
After looking on AWD and BPM, you are unable to find the legacy agency paperwork
When is a new agency form needed?
These are the requirements for adding a bank via Instant Add process
Four Digit RC Code needed for using a translator is found here
What is crewnet?
Can be removed by OTP or Voice Verification
A phone number used for sending codes that often get blocked by phone providers
What are short codes?
The best place to find resources about AVBA
What is the AVBA sharepoint site?