Time Off/Personal Days
If you call in with or without doctors note what is exhausted if applicable?
Personal Days
Can you have a second job while working at Jude's?
Yes but Jude's needs to come first and it cannot be in competition.
What five personal information changes should you email payroll about?
Change in: Marital status, legal name, mailing address, telephone #, email address
Do you have to take full commission for a redo service?
No! You can ask for Full, Half, or Zero commission for your completed redo service. When emailing Christina the Guest Challenge details, please confirm which amount of commission you feel is necessary for the redo service.
In what month and year did Jude's Barbershop open?
August 2005 (8/31/05)
____________employees earn unpaid Personal Days based on the number of years worked as a ____________ employee.
Full-time employees earn unpaid Personal Days based on the number of years worked as a full-time employee, as shown in the grid below. **include grid.
Employees who regularly work _____ hours or more each week are considered full-time employees.
30
What information do you need to email payroll when collecting your vacation check?
Name, date of your vacation, location you work at. Requesting to receive their vacation pay for the pay period in which you received approval.
If you suspect a customer has given you a larger tip than expected, do you just accept the tip and forget about it?
Example: Tipped you $27, you suspect they wanted their total amount to be $27 and to only tip you $5.
No! If you suspect a customer has over-tipped you upon payment of their service and they already left the shop, please call the office and ask them to contact the customer to confirm what they meant to tip. This prevents the customer from calling the office days later stating they were overcharged at the shop!
By what day/time should your inventory orders be emailed in by?
Every other Monday by 12pm
Employees who need to leave work during their scheduled shift due to illness or emergency do not need to request permission from their Location Manager or the Jude’s main office but there are 2 things employees must do before leaving during their scheduled shift due to illness or emergency and the 1 thing they must do BEFORE returning to work. What are they?
Employees must notify their location manager and the Jude's main office before leaving during their scheduled shift due to illness or emergency. Upon returning to work the employee must provide their Location Manager with documentation legitimizing their urgent departure.
What are the 8 key attributes to look for when hiring a new employee?
Qualified
Great Personality
Easygoing
Honest
Flexible
Good Work Ethic
Professional
Jude's Material
By what day of the month do employee's need to send in the tips they are reporting?
The 10th day of the month following the month that you received your tips. (If that is a Sunday, Saturday, or legal holiday, report tips the next day)
What is the new requirement for redo service?
Taking before pictures!!
P.S. I know it will not be necessary for every redo, but for the ones that need a lot of fixing and especially if you want Full commission, providing these pictures will help us address and review customer complaints/redos.
How should empty containers be sent back with inventory?
Double bagged in a plastic bag so that they don't leak.
Request for vacation days/time by all Service Providers and Location Managers must be sent to and approved by the Scheduling Director. Requests must be sent to Scheduling@judesbarbershop.com. A minimum of ________ notice is appreciated, with _______ notice for a single day.
A minimum of 2 months notice is appreciated, with 2-3 weeks’ notice for a single day.
What is the process for a service provider requesting a transfer?
1. Employee must first work a minimum of two 6 hour shifts at the location of desired transfer.
2. After working these shifts, the employee will need to send an email to their current location manager, the hiring director and the location manager of the location they're requesting to transfer to. Including the following:
- the employees name
- the employees current location
- the location the employee would like to transfer to
- reasoning for the transfer request
- desired date to be transferred by
- scheduling availability
3. Once the email is received, the hiring director will look over the employee file and discuss the transfer with the two managers and Operations Director if necessary.
4. Once discussed, the hiring director will reply to the employee's original email to let everyone know whether the employees transfer request has been granted or denied and the details behind that decision.
What criteria must be met to become a Level 2 service provider if you have been with Jude's for 5 years or more?
You must work at least 20 hours per week, have an average of $20 in service dollars per hour and have product sales to service dollars percentage of at least 5%.
What do you do if a customer is scheduled for a redo under you, and you don't feel there was anything wrong with the haircut or you didn't really do anything? Do you ask the office to delete the ticket? Do you just process the redo as normal?
Complete the redo for the customer and place the ticket on hold, then email Christina all details about visit. This allows her to determine whether this is a valid redo service or if the customer just changed their mind or are super picky. If this is not a valid complaint, she can determine if the ticket should be deleted and if a Guest Challenge is actually necessary. If it is a matter of not wanting to take commission from original service provider, email Christina and she can ring out the ticket with a zero commission switch.
What do you do when you want to order Jude's apparel?
Email inventory@judesbarbershop.com, "Apparel Deduction -[Name]-[Location]" and then write "I [Name] authorize Jude's Barbershop to deduct [total cost] from my next paycheck dated [next check date] for my purchase of [item]"
What happens to your vacation time and/or personal days during a medical leave/maternity leave?
Employees must exhaust or reduce their paid vacation or unpaid personal days during the leave. Any medical leave will be unpaid unless you have paid vacation. (pg 40)
After hiring a new employee, there are two categories they can fall into: 1. the total package and 2. needs some education but is perfect otherwise. What is the procedure for a new hire falling in category 2?
Offer them the position on a 90 day probationary term due to their technical ability. They will shadow you (and your staff) for the next two weeks, bringing in models and picking and choosing their clients. After this time frame, if they are still as excited and need more education, schedule a class with the educator(s) ASAP. After the class, the educator will let you know if they are approved to proceed as normal. They still should be working with you until they (and you) are confident to cut without questions and being checked.
What criteria must be met to become a Level 2 service provider if you have been with Jude's for more than 1 year, but less than 5 years?
You must work at least 30 hours per week, have an average of $20 in service dollars per hour and have a product sales to service dollars percentage of at least 7%.
Can you take Full commission for a redo but still have the original service provider keep their Full commission from the original service?
Yes, but it is very rare. There are certain situations where a redo service is processed and Guest Challenge details are emailed to Christina, but after sending out the redo details it is found the original service provider is NOT at fault.
Example: Customer comes in with unfinished looking haircut and complains about seeing "person at blank location" and that he needs it fixed! The redo is completed and redo ticket is rang out, the Guest Challenge is sent to Location Manager and employee to fill out. Location Manager or employee then email me in response, the additional details about the original service, "Customer came in drunk and wouldn't sit still". Christina would then complete a ticket to reverse the commission switch from the original service provider, so both people received commission. We would still have to record the "complaint" but this is only for documentation under their employee file.
What is the proper way of requesting new and sending in broken equipment?
Email Inventory a deduction for the broken equipment. Fill out a broken equipment form and tape to the broken equipment.