Chapter 10: "Cultural Architects to Work!"
The number of ways that Chapter 10 lists to produce Juice.
What is 16?
Great managers ask their employees what it would take for them to feel completely energized at work. Use the Juice Check as a mechanism to have short, meaningful conversations with your employees to discover what you, the team, or the organization can do to meet their core emotional needs and unlock their engagement.
What is Ask?
The Rouners use their conversation skills to help injured parties make up with each other, and begin working together again.
What is Facilitate Reconciliation?
1+1=?
What is 5?
The number of pages (single-sided) that Chapter 10 is.
What is 6 pages?
The leaders of the scooter company created an environment of fifteen-minute relay conversations. In the space of a single hour, priorities and concerns were clarified, committed to, and communicated through the managers, directors, and VPs and right into the CEO's office.
What is Create a Conversation Relay?
Catherine demonstrated respect. Instead of writing off the cranky and incorrigible Myrna, she decided to look again. As a result, she discovered that Myrna responded well when someone simply took an interest in her. Catherine got surprising results. She received her work back from Myrna, on time, mistake free, complete with creative innovations.
What is Invest the Time to Listen?
What releases intelligent energy?
What are Pull Conversations?
The book that explicitly influenced Chapter 10 in which leaders are referred to as "cultural architects".
What is The Unstoppable Force?
Brian took an underperforming maintenance department and face the spine-numbing challenge of a team mutiny. He used Pull Conversations to hold his ground and lay out in bald terms the new reality that his team could expect. By being consistent, tenacious, and fair, Briand expanded his leadershp influence and released intelligent energy into his department.
What is Be Direct to Earn Respect?
Dino, the supervisor with the chanting line of workers, created a strong bond of connection with his men as he weaved back and forth through the line. Dino instinctively realized that energy is the ability to do work, so he spent time energizing his employees with short, personal, face-to-face conversations to find out what was going on in their lives. While other supervisors struggled with absenteeism and scrambled to get temps, Dino's men showed up regularly and moved through an amazing mountain of work every night.
What is Walk the Line?
What are Assumption Signals?
The author of the book The Unstoppable Force.
Who is Erwin McManus?
Bill, the nuclear engineer, shifted from a push to a pull orientation in his relationship with the Atomic Energy Commission. He pulled out their reality, discovered a way to pull them into his reality, and discovered a Bigger Reality - a solution that worked for both of them. By understanding them first, he won their trust and was able to save the company a stunning $1.2 million.
What is Find Language That Works for Them?
The leaders of a the large Australian telecom company empowered Amanda to kick-start the dialogue process in their organization, providing an opportunity for their employees to converse simply within a safe, funky, creative environment. In the process they learned that conversation releases energy. Unit B doubled its income in six months and created a culture of joy at work.
What is Create a Red Room?
The Five Drivers of Engagement.
What are "I Fit, I'm Clear, I'm Supported, I'm Valued, and I'm Inspired"?
Chapter 10's stated goal is to unpack the attitudes and actions that enable leaders to...
What is "release their company's intelligent energy"?
Steve learned that the technological solutions are doomed to fail if they aren't steeped in face-to-face conversation. His operators dug in and refused to implement the new system. To his credit, Steve shifted the environment from push to pull, began to understand the concerns of his employees, and was able to get the implementation on track. In the process, he learned that "people almost never change without feeling understood first".
What is Pull Out Concerns?
Fred deVries created an environment with his customers that left them feeling juiced. Although Fred felt strongly that he had the right solution for this large hospital, he refrained from pushing his point of view on the decision-makers. Perhaps he knew instinctively that people will tolerate your conclusions... and act on their own. He stepped into the customers' world, understood what was most important to them, and landed a $7.8 million deal - the sale of a lifetime.
What is Uncover the Little Wins?
The six phases of the Pull Conversation Model.
What are: 1) Pull out their reality, 2) Pull them into your reality, 3) Pull out the Bigger Reality, 4) Intelligent Energy, 5) High-Performing Behaviors, 6) Sustained Results?