One2One
CPA
General Knowledge
Indy Tips/Tricks
100

Policy goes live date & Policy Enforcement Date

July 18th & Aug 8th 

100

If a client pauses a job and then rejects applications will they still receive replacements?  

No. The job must be open for a customer to continue to receive applications, because job seekers need to be able to apply.   

100

New CHS Target for Q3 

70 min 

100

If you are looking for information on a specific product, what is the best first step to take in Indy

Use the Product Topic page to access and filter content

200

CS will be notified that a client is under review via these 2 avenues 

Via QUAL tag and SF case 

200

How are CPAs calculated?   

Job Title & Location 

200

Boss Escalation Reasons (7) give me 3 reasons 

  • High user impact
  • White Glove clients approaching/beyond 4-HR SLA
  • Confirmed social media complaint (please include screenshot)
  • Threats of legal action by the client 
  • Churn Risk (min. spend of $5k/mo. across all products)
  • Revenue Risk
  • Posting jobs on behalf of a client if a client needs assistance posting a Hosted Job due to a disability
200

You're looking for content on Troubleshooting for Hosted Jobs. You've clicked on the "Product Topic" page for Hosted Jobs and landed here (see image). What is the best next step to take to find content on Troubleshooting for Hosted Jobs?

Click the "HJ Troubleshooting" filter at the top of the page

300

Optimization Strategies - 6 listed - Looking for 3 

A/B Testing over a period of time
Nationwide / Statewide for Remote
Job Content
OB Campaigns
Segmentation
Apply Process / Moblie optimization

300

Which Customers will NOT see CPA Pricing? Pick 3 

  • Non-US
  • Large, XL, Enterprise customers (Including Staffing agencies)
  • Customers sponsoring via IO
  • Customers using Account level budgets
  • Sponsor-only accounts
  • Customers subscribing to IHP
  • Customers whose parent and sub accounts were opted out of CPA. 
  • A small handful of customers in a "control" group (control = purposely not offered CPA).
300

Who adds the IHP Platform Promotion credits to the Advertiser? What's their SLA?

GPC Ops within a 3-day SLA.

300

If you were looking for content on Featured Employer Event Alerts, what would be the best phrase to type in the search bar to help you quickly locate specific content?

Featured Employer Event Alerts

400

Which optimization strategies are no longer viable solutions under Project One2One?

Running Simultaneous A/B Title Testing Posts
Location or Title Expansion
Pushing jobs to nationwide or statewide
Question 4 

400

What are the minimum and maximum application prices for CPA?

The minimum application price per application is $5
Current maximum expected application price is $150

400

HE stuck in pending - What 2 things should we look for as the cause?

CC added to the account but the status is Awaiting Authorization

Past due invoices in the account 

400

You are looking at the non-test article below (see image) and have a question about the content there. What is the best way to ask a question about this article?

Use the "Contact BOSS Support" button at the bottom of the article

500

Why is flooding the Search Engine Results Page (SERP) a negative experience?

1.There are multiple postings with very similar content, so it's difficult to tell which differences are meaningful

2.Breaks trust in Indeed as source of accurate information about all jobs

3.The only recourse for job seekers is to click through to the company site to see the true information

500

A customer may be CPA eligible, but they may have jobs that are not CPA eligible. Why?


  • Jobs with sponsor-only visibility
  • Multi-location and statewide/nationwide jobs
  • Jobs with Apply URL
  • Confidential jobs
  • Application settings - receiving applications by phone or in person
  • Enable Indeed Apply jobs
  • Indeed Central jobs
500
RTO: What floor are we sitting on?

What is the ios app called for booking a desk?
What is the desktop app called?
What's the address of our building?
Can you go in anytime you want?


8
Hummingbird
iOffice
117 Broad St
Yes

500

You are looking at a test article below (see image) and have a question about the content in the article. What is the best way to ask a question about this article?


Chatter the SME listed on the article

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