Huddle Highlights
Clicking this option for an in-basket message will indicate that any necessary follow-ups are complete and remove the message from your In-Basket. It will also complete the task for everybody in a pool.
What is the "Done" button?
At each point of interaction with the patient (check-in, rooming, initiation of care, check-out, transfer, or any communication with the patient), clinical staff will confirm these in order to properly confirm the identity of the patient. (must provide number as well).
What are two patient identifiers?
This color dot in Epic indicates the patient is ready for the provider.
What is Green?
This Disney Princess is the only one based on a real historical figure
Who is Pocahontas?
It is our goal to accommodate patients regardless of their arrival time. We will do our best to accommodate patients who arrive late for their appointment, which is defined as "X" minutes past their scheduled appointment time.
What is 20 minutes past the patient's scheduled appointment time?
Clinical staff must respond to in-basket messages within this many business days, and if forwarding to a provider, they must notify the patient that a response will come within this many business days.
What are 1 business day for the initial response and 2 business days for the provider’s response?
This type of absence can be defined as two tardies or early departures from the employee
What is an unplanned absence?
This 2002 Disney film features a young Hawaiian girl who adopts what she thinks is a dog—but it’s actually an alien experiment.
What is Lilo and Stitch?
During a Downtime event (EPIC and/or internet), this resource is available in your clinic area to guide clinic staff on what to do next.
What is the Downtime Binder?
Before closing an issue as unanswered by the patient, clinical staff must attempt to return phone calls this many times over how many different days.
What is 3 times over 3 different days?
This type of unplanned absence occurs when the employee misses a scheduled shift without notifying their manager or department administrator.
What is a no-call, no-show?
In Moana, this demigod sings “You’re Welcome” and has a magical fish hook.
Who is Maui?
This Baylor team sponsored an Open House event with games, snacks, and fun prizes to celebrate your hard work and dedication to the patient experience.
What is the Baylor Patient Experience team?
This process requires clinic staff to review and update a patient’s active medication list in the EHR during rooming to ensure it accurately reflects what the patient is currently taking.
What is medication reconciliation?
When handling voicemails on live answer, clinical staff should aim to resolve more than this percentage of messages before the end of the day.
What is 95%?
This Disney villain turns into a giant sea witch at the end of The Little Mermaid.
Who is Ursula?
This feature on your phone can help you track parking shuttles in real time.
What is the Passio Go app? (will accept phone app)
When an employee is injured on the job (needle sticks, exposure to blood-borne pathogens, etc), they should report the incident to this program, reachable at 713-798-7880, and follow up via its website for additional guidance.
What is the Occupational Health Program (OHP)
Timeframe for the Open Enrollment Period, during which time all employees will make their benefits selection for the next calendar year.
What is October 27-November 10?
Woody’s horse, introduced in Toy Story 2, is loyal, fast, and doesn’t speak.
Who is Bullseye?