Troubleshooting
State 5 Benefits of using a heated humidifier.
1. Stops dry scratchy/dry throat
2. Stops dry nasal passages
3. Helps with congestion
4. Helps with nose bleeds caused by dry air
5. Helps dry mouth
What does Patient Education consist of? And how often should we go over it?
Using 4+ hours, Face to face appt, Cleaning and replacement sched, and sleep coach number. & Every call.
How many bathrooms does the White House have?
35.
PT needs a machine check appointment. How does this get scheduled?
Create an order for scheduling if PT is on the line you can send to sched team or have the sched team give them a call when ready to schedule.
PT is requesting a home visit, what location do you choose on TimeTap?
You do not schedule this on time tap. You will need to email Haley and Blanca for this request.
What is the purpose of a CPAP hose cover?
helps prevent rainout by insulating the PAP tubing, can also help with the noise when the hose rubs against the nightstand or headboard
What things should you go over for mask leaks?
Discuss proper mask fitting, Mask fit AR, Changing out cushions, offer chinstrap (nasal)
In what year was PacMan invented ?
1980
PT is requesting an at home appointment. What steps do you follow?
If pt requesting a home appt please create order for the scheduling team, but please use WIP AHNE, PAP SCHED IN PROCESS and also email AHNECapeScheduling@adapthealth.com with the sales order so they can touch base with the pt.
PT is calling to schedule or reschedule a zoom appointment, Which time tap location do we choose?
PAP dropship-Zoom
What are the 4 suggestions to make when humidifier is using all the water?
1. Room can be dry, they can add a humidifier to their room.
2. Check humid setting, it may be high they can try decreasing it.
3. Check for High Leaks.
4. Humid may be malfunctioning a swap may be needed.
We have no data for a PT calling in - how do we handle this?
Be sure machine is plugged in, Verify SN, Ask about cell service lastly ask PT to do a power cycle.
Who was the 11th President of the US?
James K. Polk
Cape Medical MA locations allow machines to be returned after 2pm?
NO. No New England locations do not allow walk ins or random drop offs we need to have a box sent.
PT is outside of 90 days we have done some troubleshooting, but it's not resolved. What's next?
If a call comes in for patients outside 90 days and you have troubleshot and the issue has not been resolved please submit a ticket in fresh service
What should be the first question you ask when PT complains of pressure being too much or too little?
When are you noticing this? When does this happen?
How often should a sleep coach remind PT's of Face to face (follow up) appts?
Every time we speak to PT until we have the date or we know PT has gone. Always confirm.
Which sport was first sport played on the moon?
Golf
PT is outside of 90 days he is having some trouble with the machine. We have done some troubleshooting but it's not enough. What is next?
If we have troubleshot the issue the best we can and the pt still needs more assistance you can transfer the pt to pt support (customer service) *Please try to transfer first before emailing* Or you can email AHNECapeCSR@adapthealth.com *
Can you schedule a NJ OHH PT in time tap?
No you can only schedule NJ Stlukes accounts in time tap.
PT says he still snoring while using PAP machine. What are things we should look at or ask? (4)
Look at AHI and leaks. Ask PT if they are opening their mouth or waking up with dry mouth. They may need a new mask or chinstrap. Also talk about sleeping position want to be sure the head is elevated.
True or False: When speaking to a patient or, caregiver with Release of Information (ROI) or Power of Attorney (POA) on file in Brightree, they do not need to give two identifiers.
False we always need to confirm at least 2 identifiers.
Corny Joke time!! Why did it get so hot in the baseball stadium after the game?
All the fans left.
PT is requesting a machine swap because the machine is making a noise. He is within his first 90 days. Are we able to process a machine swap ?
no. *PAP adherence team does not do machine swap orders for New England* the PT will need to have an appt made and the RT will determine if machine needs to be replaced.
Which location in Maryland (MD) only allows walk ins for pressure change and SD card download.
MD Bowie