QC ERROR TYPE
When a case is not processed within the required time frames.
What is a Timeliness Error?
The due date listed on the OFS 4SR.
What is the 5th of the SR month?
Used to verify current, anticipated and terminated income.
What is an OFS 87 (Wage Verification Form)?
System interface that displays Child Support payments.
What is LASES?
An interaction between an analyst and a client to discuss household circumstances.
What is an interview?
An over issuance or under issuance of benefits or an ineligible household that incorrectly received benefits.
What is a Payment Error?
The date that the automated reminder notice (OFS 13SN) is sent to a client that has not provided a SR yet.
What is the 12th of the SR month?
Sent to client when a case is denied for failure to provide verification, listing only those items not provided but required to determine eligibility.
What is an OFS 16 (Notice of Decision)?
Steps to take when incomplete or insufficient verification is received on a work item in Pending Verification status.
What is make client contact by phone, advise of the insufficient verification and what is needed, follow up with a client contact letter?
The number of days allowed to process a regular SNAP case and a SNAP case determined to be eligible for expedited services.
What is 30 and 7?
Cases cited in error for invalid notices, incorrect actions and cases processed outside of the 7-day or 30-day processing time frames for negative cases.
What is a CAPER Error (Case and Procedural Error Rate)?
An incomplete SR received at the end of the SR month, should not be closed prior to this day.
What is the due date listed on the 13SI?
Used by parish office staff to respond to a Quality Control Error Analysis for a case processed within a specified time period.
What is a 57Q1 (Quality Control Error Analysis Response Form)?
Steps to take when partial verification is received on a work item in Pending Verification status.
What is update the pending verification information in LITE?
System that must be reviewed prior to requesting verification and prior to case denial for failure to provide verification?
What is FILENET?
When a client fails to report or reports incorrect information that is used to determine eligibility.
What is a Client Error?
Reviewing this screen prior to authorizing a case will reveal if a member is included / excluded in error along with other items in the budget.
What is the Eligibility Summary Screen (EDBC)?
The name of the person that should be listed on a request for wages and on the OFS 87.
What is the name of the person that is employed?
Typical number of months used to calculate average Child Support income.
What is 6 months?
The minimum number of days that must be allowed for a client to provide verification.
What is 10 days?
An error action taken to close or deny a case.
What is a Negative or CAPER Error?
Income received from one's own business, trade or profession.
What is Self Employment Income?
Mandatory information that must be listed on every Notice of Decision for a denial.
What is the denial reason?
Period of time used to request and budget earned income.
What is previous and current month?
The rest of this statement: "If it is not documented".
What is "It did not happen"?