Policy Procedure
When your loan is auto approved, and is set up for direct deposit, who prints the promissory note for the member?
A. You
B. A leader
c. A 75+
D. Anyone else
What is A, you.
What is the retention period for checks, processed in Encore/ATM's?
A. 1 month + current
B. 30 days
C. 6 weeks + current
D. 1 week + current
What is C, 6 weeks + current.
What is the MAX cash limit with an adjacent TCR during business hours?
A. $500.00
B. $2500.00
C. $250.00
D. $2750.00
What is D, $2,750.00
A change of Address alert requires 2 ID's and a USD note of ID's for which process?
A. Replace a Debit Card
B. Change Address
C. Order Credit Card
D. All of the above
What is D, all of the above.
Which of the following can be used for Proof of Address for CIP?
A. State issued ID
B. Auto Insurance Docs
C. Lease
D. Cellphone Bill
What is B, auto Insurance Docs.
With the new PinPad installation, which of the following have NOT changed for Cash Advances with non-NFCU cards?
A. Must verify BIN
B. The member can tap
C. A photo ID is required
D. Nothing has changed
A photo ID is required.
What is the retention period for electronic Legal Attachments?
A. 12 months + current
B. 3 years
C. 30 days
D. 1 month + current
What is A, 12 months + current.
What does Regulation CC talk about?
A. Funds availability
B. Electronic funds transfers
C. Equal credit opportunity
D. Credit card applicants under 21
What is A, funds availability.
If a member has a charged off account and the balance says "LOSS/SOLD:, what does this prevent the member from doing?
A. Pay the amount charged off
B. Open new deposit product
C. Get notary services
D. A&B
What is D, pay the amount charged off & Open New Deposit product.
Which of these processes need CIP identification?
A. Membership
B. Cash Advances on Non-NFCU cards
C. Add non- member J/O
d. All of the above
What is D, all of the above.
How many back up questions does the member have to answer to complete an action if they do not have an ID?
A. 2
B. 3
C. 4
D. 5
What is A, 2.
How long do we keep photo release forms?
A. 12 months + current
B. 3 years
C. 2 years + current
D. 5 years from creation
What is D, 5 years from creation.
What information is required as apart of CIP?
A. Marital Status
B. Gender
C. Mailing Address
D. DOB
What is D, DOB.
The BOD Alerts and Comment Generator Tool in Pega allows us to remove all of the following Level 7 alerts, EXCEPT?
A. Suspected First person
B. Suspected ID theft
C. eID Pending
D. Deceased
What is B, suspected ID theft.
A member does a deposit for $10,900 is cash, what IDs are required?
A. Primary and Secondary ID
B. 1 Photo ID
C. A PinPad verified VSCC
D. 2 CIP IDs
What is B, 1 photo ID.
When a member comes in to pick up a cashier’s check we make a _______ level note for ______ years on OneView/USD.
A. Account, 3
B. Member, 1
C. Member, 7
D. Account, 7
What is D, Account & 7.
What is the ATM settlement retention period?
A. 1 month + current
B. 2 months + current
C. 60 days
D. 6 weeks + current
What is B, 2 months + current.
The SECURE Act regulates what?
A. Retention period
B. Retirement
C. e-Signature
D. Lending
What is B, retirement.
If a member has an active “Bankruptcy on File” Alert what are you allowed to do?
A. Open a new checking
B. Process a payment
C. Fax bankruptcy paperwork to Legal Attachments
D. Ask the member to pay past due balance
What is B, process a payment.
Which of the following CANNOT be completed by a member without ID?
A. Get a $100 Cashier’s check
B. Freeze debit card
C. Get a $50 gift card
D. Place stop payment on a check
What is C, get a $50.00 gift card.