Juneteenth
This U.S. state was the last to enforce the Emancipation Proclamation, leading to the Juneteenth celebration.
What is Texas?
This key section of CXT is an agent’s best friend when assisting customers with billing concerns
What is the BILLING tab?
Current customers who say they have a better offer from a competitor REP are always assisted by this channel.
What is Customer Success?
Each of these brands is now in CXT.
What is TXU, Ambit, and TriEagle?
Brands that are supported by our QIA and L&D Teams.
What is TXU, Ambit, Dynegy, and TriEagle? (This is needed for minimum response.)
This type of gathering, often with food, music, and reflection, is a common Juneteenth tradition.
What is a cookout or picnic?
This tool is an excellent solution to relieve a customer’s concern about their high bill and show appreciation for their business
What is a Courtesy Adjustment
A local agency who wants to make a pledge on a customer’s account will need contact this team.
Who is Energy Assistance team?
After CXT migration, all questions and concerns were directed here.
What is the Virtual SME Support Room?
Where QIA Reports housed.
What is Power BI?
In 2021, Juneteenth became this type of holiday in the United States.
What is a federal holiday?
This is the most effective energy savings tip we provide during summer
What is increasing the thermostat (anywhere from 2° - 4°)?
"Multiple brands, one experience” is this channel’s mission statement.
What is Service?
This group of brands is next in line to migrate to CXT later this year
What is Value Based Brands (VBB)?
Process utilized if a channel or stakeholder wants a more in-depth analysis of an issue.
What is a Targeted Listening Project (TLP)?
This prominent civil rights leader and Texan spent decades advocating for Juneteenth’s recognition. She is affectionately referred to as the grandmother of Juneteenth.
Who is Opal Lee?
In Texas, this appliance can represent 50-70% of energy usage during peak summer months.
What is air conditioning?
This channel would assist a customer who requests to speak to a supervisor.
What is ASG?
With the move to CXT, Ambit and TriEagle adopted this version of the budgeting tool that provides customers with a smoother billing experience.
What is Average Monthly Billing?
Process to cover new training curriculum for the sites and internal trainers.
What is Train The Trainer (T3 or TTT)?
Traditional Juneteenth celebrations often include readings of this important U.S. document.
What is the Emancipation Proclamation?
Changing these devices regulary helps cool the home more effectively and improve air quality
What are air filters?
A customer might ask this channel to hear about the best rates before becoming a customer.
What is Acquisitions?
To simplify transfers between departments, this change was made to the WWE profile
What is brand agnostic (no brand)?
Name of the internal on-line source that the Evaluators and Sr. Evaluators utilize to get guidance on evaluating or certifying calls.
What is the QA Resource Guide?