Best Practices - Process
What forms should you collect for VA patients?
What is VA Options Letter (VOL) & Emergent Notification.
Plan selection for Worker Comp.
What is Unified Health Services Workers Comp
What is the first thing you should say when a patient walks in.
What is "Hello, welcome to adventhealth what brings you in today"?
How do we process a CareCredit payment?
What is CareCredit Pre
This is the first thing you should verify when a patient arrives at the ED.
What is the patients full name and DOB
If RTE is down for the day, name an external resource we could use to verify a patient's coverage.
What is Payor Portal (Zkeep), Availity or calling insurance
What plan mimics Medicaid but should be placed as Self Pay?
What is Family Planning.
This Communication framework helps build trust by stating what you're doing, how long it will take, and what happens next.
What is iCare
What process can you use on outstanding balances?
What is payment Plan
What two items are needed to send self-registration?
What is Mobile number and email.
If a Minor patient comes in for MVC, what should be the guarantor?
What is TPL - Other.
These Plan are Out Of Network and need to use OON benefits?
What is Ambetter and Molina Health Care Market Place
Smiling, making eye contact, avoiding using technology, in dress code, and offering to help are examples of?
What is Onstage behavior
What is the collection framework?
What is 4 Attempt Rule & CareCredit ;P
This section needs to be completed when a translator is required
What is interpreter notes
What type of patients need verification via fax for eligibility?
What is international patients
What insurance requires you to place both plans even though it's dual?
What is UHC Medicare Dual/ Wellcare/Simply
What is the process when a patient expresses the desire to leave the waiting room?
What is LWBS Escalation Process
This action should always be taken before attempting to collect a payment.
What is verifying insurance and finalizing estimate
Who is the POC when patients are registered under the incorrect MRN?
What is Lead or above