Appropriate Contact Hours
Can I contact management at 3am?
No. Never. Stop.
I need a question answered and I am either at work or will soon be at work.
Supervisor on shift.
Indicating an individual should not go to the pool due to preexisting or new behaviors
Advocacy
How many hours do you have to report an UI to the county?
Within 24 hours
Individual dies.
MUI
Between what hours can you contact management for non-emergent needs?
8am - 8pm
I need to call off.
Supervisor on shift.
"Well that never happens when I have them"
Drama. You are not with the individuals 24/7 and do not know everything about them.
How many hours do you have to report a MUI to the county?
4 Hours
Doctors' appointment for sick visit.
Neither.
Should I contact management to drop a shift?
No, put it in When I Work. We are not responsible for your shift.
An UI/MUI occurred on my shift.
Notify a supervisor, they will notify management.
"Did you hear *input any scenario that sheds a bad light on that person*?"
Drama. You've all had bad experiences and wouldn't appreciate people harping on them.
Who needs notified of MUI/UI?
Parent/Guardian, Agency, SSA or MUI on call
One of your individuals chokes and needs the heimlich.
MUI
Can I contact management when people are annoying me?
Long term schedule changes
Management aka Alyssa on her on call days
Reminding your coworkers to not interfere when you are communicating with your individual.
Advocacy
Who is responsible for reporting an MUI/UI?
YOU
Matt threatens to self-harm.
UI, because he did not harm himself.
Can I contact the manager NOT on call?
No. This will be grounds for a write up, effective immediately.
Billing & Payroll related questions
Management aka ONLY Julie
Repeatedly questioning an individual about a course of events, a situation, or people they don't want to talk about.
Drama
Who will face the consequences if you do not report an MUI/UI properly to the county?
YOU
Staff gets injured by individuals.
Neither. The county does not care. Track in behavior data.