Skip Away
True/False. When it comes to road closure, the first thing to do is look for an alternate route and offer extra drive reimbursement to couriers.
True
What are DAAS orders?
DAAS orders are orders that are placed directly through the restaurant and delivered by us.
Does the UK zone London - Crystal Palace offer resto hold reimbursement? Yes or No
No
Which markets uses the CIR?
Courier Incident Reports are only used in CA and AU
Order Search, Assignments, Restaurant Actions, Customer Actions, Courier Shifts, Courier Chat, Actions and Approval Management are all found under this tab in Live Ops
What is Live Support
Fast Cash allows couriers to cash out their delivery revenue instantly to a supported debit card, for a fee of what in the UK market?
Fash Cash is a CA exclusive feature.
( select all that apply ) We need to flag the incident to Team Leads immediately when it comes to:
All of the Above
( Select all that apply) In which situation should we make an outbound call to the customer/restaurant to confirm?
Resto Closed
New Delivery Address
Order was collected by customer
Order not ready
Resto Closed
Order collected by customer
What is a CIR used for?
A CIR is used to document a coaching opportunity for the courier, such as:
No thermal bags present in the restaurant.
Rude to Resto staff or Custo.
Did not check special instructions.
Drive times are longer than they should be.
Asking for a tip.
Etc.
Within the Assignments Tab. Which of the following is not listed under Metrics. 1. Drive Score 2. C to D Slack 3. Collect Leg Slack 3. Shift/Run Slack 4. Delivery Slack
What is
3. Shift/Run Slack
Fill in the blank. In CA and AU markets, couriers get reimbursed after ___ minutes waiting at the restaurant location if "Hold Time Accuracy" in the courier holds tab is "good"
7
In which market can we offer re-delivery if the order has incorrect alcohol items?
CA
In the CA market, reimbursement for a Live Order is processed through:
Order Modal - Order Issues tab
Emergency/Safety Concern chat tag is used when:
Couriers have been involved in an incident.
Couriers have witnessed an incident.
Couriers do not feel safe to enter the area for some reasons.
Go to the station and demonstrate where you would go to find the device type and app version of the Courier
From the Cup- General select the Account Tab
Name the four teams that support Couriers across all markets.
Courier Onboarding (CO)
Courier Support Tier 1
Courier Support Tier 2
Delivery Logistics (DL)
select all that apply) When handling UDAO, remember to:
1.Put courier on DNU and keep the chat open
2.Call the restaurant to confirm the staff name (who received the alcohol return)
3.Put your status to invisible
6. All of the Above
1.Put courier on DNU and keep the chat open
2.Call the restaurant to confirm the staff name (who received the alcohol return)
4.Reimburse courier for the extra drive
Whenever we mark the order as 'Delivered' on courier's behalf we must:
Inform courier about order investigation
Inform courier about the possibility of chargeback.
Leave changelog note on the order and CUP
What is Geofence?
Geofence is a feature that prevents couriers from swiping Parked at the Restaurant and Parked at the Customer when they are too far from the restaurant or the customer.
Go to the system and open Cup 2.0
Beside courier's name click the arrow to the right
Name 3 differences with being an Independent Contractor and an Employee
IC- Use their own tools.
Submit income information to the government.
Not covered by employment and labour laws.
Scheduled based on their needs.
Employees- Employer provides equipment.
Income Tax is deducted by the employer.
Covered by employment standards.
Name the country(s) with the Branding menulog
Which of the following statements is wrong?
1.Half Chargeback amount = Drive to Resto (half of Courier pay) + Resto Hold + Tips.
2.Full Chargeback amount = Courier Pay + Resto Hold + Tips.
3.As long as the wait time exceeds 7 minutes, the system will issue resto hold reimbursement.
4.In Canada, if the order was already delivered, we will need to submit Courier Reimbursement Form instead of Live Ops for reimbursements
As long as the wait time exceeds 7 minutes, the system will issue resto hold reimbursement.
This is the delivery status in the app. What is the equivalent to Live Ops. ( Ready to Drive )
In Transit to Customer
Go to the system and calculate the Half chargeback for a CA courier if the Resto hold is 20 mins, Tip $5 and Pay $4.23
CAD$10.37