Residential
Apartments
FPRC
Momentis
Misc.
100
What is the system we use for residential enrollments?
CRM
100
What is the source code for apartment enrollments?
AE 1000
100
What number should the IC call us from?
The customer's cell phone.
100
How many Just Energy accounts can an IR sign up for?
1 account
100
What does CRM stand for?
Customer Relationship Management
200
Which tab is used to start the residential enrollment process?
Sales Tab
200
What are the rate plans available for an apartment enrollments?
Rate Shield 12, Texas Saver, and Easy Start
200
What is the sales code of the IC referred to in CRM?
badge number
200
Who can we not waive a deposit for during self enrollment?
Marketing Rep
200
What are 3 non-routine charges?
TDSP charges, late fees, extended billing periods
300
What information should we verify in ERCOT?
ESI ID, meter indicator, and status of meter.
300
What is the script we read from for an apartment enrollment?
Texas Residential FPRC Electricity Script
300
What must we advise the IC when completing a move-in request?
It is in pending enrollment status.
300
What must the IR's status be in order to waive a deposit?
Active
300
What are 3 reasons for back billing?
Meter stopped working, estimated readings, and denial of access to the meter.
400
What program should we offer a customer doesn't want to make a deposit?
Easy Start
400
What is the program that is available if you do not qualify based on credit?
Easy Start
400
What plans should the representative offer if a deposit is required for discussed plan?
None, we should give the IC the account number and advise him to discuss with the customer.
400
What information must match for an IR self enrollment?
name, DOB, SSN, and physical address
400
What is the maximum amount of accounts a customer can have during a 3 month period?
2 accounts
500
In CRM, what will we use as the account passcode?
date of birth
500
For an apartment enrollment, how many units can you sell of Just Green?
5 Units
500
What are the programs available for an FPRC residential enrollment?
Rate Shield 12, 48, 60, Texas Saver, and Easy Start.
500
What system should we use to confirm the IR's status?
Camelot
500
What is the calculation for the average price per Khw?
consumption price +TDSP + Just Energy Fees/Khw
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