Everything We Need to Know
Which customer support tier is responsible for handling social media complaints and unresolved technical issues?
Tier 2 Technical.
What is the most used social media app?
Which law grants citizens in the EU the right to access, export, and delete personal data?
General Data Protection Regulation (GDPR).
What happens to a device's video history if the device is removed from the subscription?
The video history associated with that device is Deleted
What is the duration of 24/7 video history provided by the Google Home Premium Advanced plan?
10 Days
Which specific support team should handle requests for VAT or Tax invoice requests?
Tier 2 Order Management (OM).
Which animal can be seen on the Ferrari logo?
A Horse
Which law requires that California residents be notified when their data is sold?
California Consumer Privacy Act (CCPA).
What is the primary function of the white button inside the home for a Nest x Yale Lock after setup?
To turn Privacy Mode on or off
How long is the event video history (EVH) for the Google Home Premium Standard plan?
30 Days
Which plan features 'Gemini for Home' and 'Help Me Create'?
Google Home Premium Standard.
The Renaissance began in which country in the 14th century?
Italy
What is the difference between an 'Open' and 'Closed' electrical circuit?
An open circuit prevents current flow (switch off), while a closed circuit allows it (switch on).
What does the siren noise and a quickly pulsing red light on a Nest x Yale Lock signify?
The lock has been Tampered with.
What is the current monthly US price for the Google Home Premium Advanced plan?
$20
How long is a Replacement Cart Link (RCL) valid before the RMA is automatically canceled?(KB)
90 days.
Which game show has a famous final round called "Fast Money"?
Family Feud
Which support team handles 'high level issues' involving warranty returns and reimbursements beyond Tier 2 scope?
Tier 3 Order Management (OM).
What is the maximum number of Google Nest cameras supported per Home structure?
10 cameras.
What hardware requirement must be met for a Nest Cam (battery) to support 24/7 video recording?
It must be wired to power.
What happens if a user enters an incorrect passcode five times on a Nest x Yale Lock keypad?
The keypad is disabled for one minute.
Which animated movie released in the '90s has a blue genie in it?
Aladdin
What does 'VOXyness' mean in the context of Google support voice and tone?
Sounding human, optimistic, and matching the customer's tone rather than sounding like a robot.
What should an agent do if a customer has a billing issue related to their ADT service?
Transfer the customer to ADT.
Which feature allows users to edit start and end points of individual event clips before downloading?
Event video history (EVH).