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Application 2
Users
Access
100
The difference between "Reset Password" and "Reset Account".
Reset Account is where a user didn't select a security question, user didn't select a security question, user is an admin. Reset password is where a user has a security question user is not an admin, or the user does not have an admin
100
Name a process for troubleshooting certificate installation.
What is Click the second link in the email, have them close out all open browsers after install, bypass favorite link, uninstall old certificate?
100
Refer caller here if NPLEx LE information is wrong.
What is the responsible pharmacy?
100
Refer callers with invoice questions to her.
Who is Dena Manley?
100
The process if a person wanting access to NPLEx LE is not able to self-register.
What is add agency?
200
What are the four instances you would refer a caller to the state admin?
User is pending approval User needs account updated User does not know security question User's status is Inactive- Admin Required or Revoked
200
Name a common JX error.
What is 404 error, HTTP Status error, Cookies error, IE cannot display webpage, problem with security certificate, unexpected failure error??
200
Locate the process to walk a caller through a phote lineup.
What is How to Create a Photo Lineup?
200
The four ways you can find someone's account.
What is email or username, long way, agency filter, national agency?
200
Difference between account pending and confirmed.
What is pending indicates they have not validated their email, confirmed means they have and are waiting for approval?
300
The name of Mikayla's dog.
What is Bailey?
300
Procedure to handle a delayed watch hit.
What is an escalation?
300
Locate the process to walk a caller through how to run NPLEx LE reports?
What is How to Run Reports in NPLEx LE
300
State Admin for Kentucky
Who is Jason Childers or Stephanie Dawson?
300
Most iconic quote in Lion King, as Scar pushes Mufasa off a cliff.
What is "Long live the king"
400
The year of Janet Jackson's birth.
What is 1966.
400
You refer a caller here while if asking about advertising on mobile Patrol
What is advertise@appriss.com
400
The name of Kim Kardashian's daughter.
What is North? NORTHWEST
400
State Admin for OR
What is CHARLIE CICHON?
400
Andrea's favorite candy.
What is green apple jolly ranchers?
500
The name of Mikayla's husband.
What is Jared (I think?)
500
The cost of Mobile Patrol.
What is free?
500
"Life is a box of --" -Forrest Gump's mom
What is CHOCOLATES?
500
Madonna's birth year.
What is old. 1958?
500
DAILY DOUBLE- for 2000 points This character has killed the most people on the Young and the Restless (This is for you Laurene and Randy)
Who is probably Victor?
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