Access
Application
General
Login
Users
100
What question would best assist an agent in determine which product a caller is requesting access to?
What is "Do you want booking data or PSE sale information data?"
100
Does a tablet or mobile device best support the application?
What is no?
100
This license type allows law enforcement to track booking data information.
What is JusticeXchange?
100
Agency admins for one agency can change passwords for other agencies. True or False?
What is False
100
This is the state admin for Arkansas.
What is ACIC?
200
These are the four enterprise states.
What are KY, MS, WA, and AR?
200
This is where would an agent select to add “Public record” information?
Under Feature licensing section 3 of selecting contract.
200
A secondary license type that allows law enforcement to track PSE sale data information.
What is NPLEx LE?
200
When resetting passwords, it is important to _________ with the caller until they are able to log in.
What is “Remain on the line.”
200
This application used to update agency information, if requested.
What is Appriss Explorer?
300
Users should reach out to their _____ if their agency is not listed AND if they are in an enterprise state wanting booking data.
Who is their state administrator?
300
To extend a watch, the user will scroll over which tab?
What is the "Watch" tab?
300
Once an agent has established which product a customer is attempting to access, these two pieces of information are requested to locate user account.
What are "user name" and/or "Email?"
300
These three user statuses allow agents to continue to assist the caller.
What are Active, Locked out, and Inactive?
300
This is the only person who can request a new site be added to Appriss Explorer.
Who is the account manager?
400
Where does a person's request route if they want access to booking data in a non-enterprise state?
Who is account management?
400
A notification that lets a user know someone else has a similar watch.
What is a deconfliction watch?
400
When viewing a user's account, what are four things you should look at?
What are user status, license type, security level, and agency?
400
These two statuses immediately indicate to agents that the caller must contact their admin.
What are “Inactive- admin required” and “revoked?”
400
This person is the only person who can request that agencies be retired.
Who is the CRM – account manager?
500
The site where users can go to register for WA JusticeXchange.
What is jbrs.org?
500
A feature in JusticeXchange where you can connect related persons in an investigation.
What is “LinkedUp?”
500
Under this heading an agent would be able to locate the pending status of a user account.
What is Admin and License Request Search?
500
Procedure when the state admin is Charlie Cichon.
What is escalate to T2 (unless the question is in regard to approving pending accounts)
500
Other than law enforcement name two people that are authorized to utilize this application.
Who are Appriss employees, non-sworn employees, record clerks, prosecuting attorneys.
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