Inappropriate Conduct
What do you need to make sure to give to everyone who makes a "inappropriate conduct" complaint?
Providing a safe environment for your total body care brochure
How much do we pay towards insurance for FT employees
$150/month
What is the normal start out pay for therapists
$19/hr. Anything more than this must be approved by upper mgmt first.
What is our smoking policy
NO employee is allowed to smoke, chew, or vape while in uniform.
What days are deposits to be made on
Mondays (if managing 2 stores - Monday & Tuesday)
What are the steps you need to take when a client makes an inappropriate conduct complaint
1.) Take clients statement & provide client with "Providing a safe environment" brochure & see if they would like to contact authorities
2.)remove therapist from schedule.
3.)Notify upper mgmt & create Incident Report using Air Tool.
4.)Follow instructions given from IR.
What qualifications must the employee meet to receive the insurance siphon
How long after gaining employment does an employee have to enroll in health/dental plan?
30 days. After 30 days employee can not enroll unless they experience a "qualifying event" or until open enrollment.
How much do we charge for SAME DAY CANCELLATIONS
100% of appointment cost. If an appointment can not be charged then the service provider is not paid for that time.
What MUST you receive from an employee who was terminated/quit before they receive their last check
1.)Any keys that they may have (failure to return will mean that the building will need to be rekeyed & the cost will be deducted)
2.)Any uniform shirts, lotion bottles, holsters
** Failure to provide any of these can result in holding of check until items are received **
How long does the service provider have to stay off the schedule when under investigation for inappropriate conduct?
How does an employee earn PTO
perform 1,500 service hours in the year (Jan 1-Dec 31). Cancellation services do NOT count into this number.
What (2) modalities do we require that therapists provide
Prenatal & Hot Stone
An employee earned a Visa GC for their work anniversary. How do you obtain this?
Notice MUST be given to Cassy 30 days prior to need. If given late then you will run the risk of not receiving in time.
How long do you have to close out an inmoment
24-48 hours. No report should go past 48 hours. If you still have not reached a client by this time the report needs to be closed & notated that you were unable to reach client.
How do you access the Air Tool?
Link to login page is provided on Franchisee Portal. You can also access at... MassageEnvy.D3securityonline.com
How much do we pay towards CEUs
$50 each licensing term. Must be approved by upper mgmt first.
What are 2 acceptable forms of ID for the i9
Drivers license, birth certificate, passport, green card, government ID, school ID (with pic), voter registration card, social security card, tribal ID
You (mgmt) need to put in a time off request. How do you do this?
Email needs to be sent with requested dates. Jack, Alexis, & Cassy should be added onto email.
What Me Central training is required for ALL employees
ME Annual Training & Infection Control
How long do you have to upload the "Rapid Response Report" & any other needed information to corp/the investigation team?
You have 24 hours to upload any needed information/reports. You will be notified when this is needed via email.
How does someone earn ME Bucks
Birthdays, work anniversaries, pick up shifts, employee of the month/year, going "above & beyond" (Must be approved by upper mgmt first)
*** DOUBLE JEOPARDY ***
How many hours do we pay for video training for the following new hires...
1.)FDA
2.)ESTY
3.)Therapist
1.) 5.5 hours @ $8.00/hr
2.) 8 hours @ $8.00/hr
3.) 5.5 hours @ $8.00/hr
How does an employee redeem PTO & how much are they paid
1.) Employee must put in request 30 days before intended use & before you approve you MUST verify with upper mgmt that they are eligible.
2.)Must be used in one block & employee can NOT pick up extra services that week to earn more time.
3.) Employee is paid at their regular hourly rate for 29 hours
When do we pay out the training pay for new employees
on the first check where they start working REGULAR scheduled shifts. If you train a new employee, & they end up not taking the position the training pay is NOT paid out.