Authentication and Privacy
What are 3 actions that the borrower can complete through the IVR?
-Authenticate
-Review account info (status, rates etc)
-request Deferment / Forbs
-Update Cell Phone Consent
-Explore Repayment options
-request info to apply for IDR
-Obtain payment addresses
-learn how to upload documents via website
-Hear the amount of interest paid from previous year
-get and estimated payment amount
-review payment history
-Save Payment methods
-Hear balance and amount due
-Hear info about auto-debit