Guess the Background Noise
WooF
What is a Dog?
This 11-year KP rep started before Teams was a thing—and still answers like it’s day one.
Who is Tameika Elliott?
This phrase is whispered into the void every time someone puts a member on hold and forgets what they were doing.
What is “...uhhh, one moment please”?
25 years of service and likely owns a blanket just for meetings.
Who is Alice Laing?
This common explanation follows any sudden log-off, snack break, or disappearing act.
What is “My Wi-Fi went out”?
Wahhh
What is a baby crying?
She’s been at it 11 years and still manages to unmute 97% of the time.
Who is Amillya Wright?
This is the universal sign that a member will absolutely hang up the moment you click back in.
What is a 3-minute hold without music?
After 8 years, her headset’s been docked more times than a Delta flight.
Who is Baby Jean Abas?
This family member is always mysteriously sick when there’s mandatory overtime.
My cousin’s baby mama’s grandma”?
Boom
What is the bass being dropped?
With 9 years under her belt, she could probably troubleshoot a call with her eyes closed.
Who is Rebecca Dowling?
The name of the imaginary slow jam that plays every time you tell a member, “Let me connect you to the right department.”
What is “Transfer My Heart (Soft Reboot Mix)”?
She’s worked 28 years and snacks through workflow like a legend (quietly, of course).
Who is Dawn O'Keefe?
The reason someone “accidentally” called the same number 17 times with no answer.
What is “I was just double-checking”?
Boy you better get of that game and do the dishes or your going to see the bottom of my foot.
Who is my Significant other ?
These two joined 3 years ago and now speak fluent “Teams delay.”
Who are Carolynne Genebroso and Joni Johnson?
This emotion is most commonly felt after accidentally transferring someone to the wrong queue.
What is regret?
She's handled more voicemails than most people have texts.
Who is Tara Toussaint?
This is the verbal equivalent of slowly backing away from responsibility.
What is “I thought someone else was handling it”?
Pika.
What is a pokemon?
28 years of service—she was taking calls before some of us had emails.
Who is Marian Bush?
This secret hold technique is passed down from veteran agents who know how to time it just right before a meeting.
What is the “stealth hold before status call”?
Seven years in and she still sounds friendly even when a dog starts barking mid-call.
Who is April Glover?
The all-time champion of delay tactics:
“I was just about to do it when…”
What is “the computer restarted itself”... again?