Performance Metrics
This metric is used to monitor overall business performance. It measures the fundamental elements of the eCommerce experience, known as The 5 Its, that we need to get right to win with customers.
What is the Customer Value Index (CVI)?
It measures the degree to which our assortment has the breadth and depth of the top-selling brands.
What is Have It?
What is the Employee Recognition Program?
Her son Terrell helps inspire this SMB Apparel leader
Who is Bre Johns?
Snoop Dog's celebrity best friend, she spent time in prison and is known for cooking and home decor.
Who is Martha Stewart?
One of the top reasons for suspension, this metric is the percentage of orders a Seller cancels.
What is Cancel Rate?
This measures whether or not we provide customers with a good search experience on frequently used search terms.
What is Find It?
Over the last few years, we've focused obsessively on putting our reach & scale to work for Seller businesses. This advertising program allows Sellers have access to a one-of-a-kind, closed-loop system that integrates online & in-store behavior to build a comprehensive picture of all 150 million weekly Walmart customers.
What is Walmart Connect?
Coming to our team from strategic account support, she was our Q4 Peer Champion, is a mom of 3 rescue dogs and is always helpful in Slack channels answering a myriad of questions from AMs.
Who is Amanda Phillips?
James Bond was first played by this actor. Hint: it is not Pierce Brosnan!
Who is Barry Nelson?
Don't reuse tracking numbers! This metric is determined by the percentage of orders with valid tracking information provided.
What is Valid Tracking Rate?
It measures if content on our display pages provides sufficient info for shoppers to make a purchase decision.
What is Display It?
A forthcoming subscription model that will allow customers to receive products at a preset cadence.
What is Subscribe and Save?
Formerly a team lead in partner support, she joined SMB January 2023 and now works on the FCHW team. Her hobbies include spending time with her partner and cats, playing Dungeons & Dragons, reading, watching tv, crocheting and cooking.
Who is Chelsea Elder?
"How I Met Your Mother" is narrated by this late actor of "Full House" fame.
Who is Bob Saget?
Sellers are going to have products that customers decide they don't want. This metric is the percentage of orders refunded for reasons the Seller is responsible for, such as an item damaged or incorrect item received.
What is Refund Rate?
This measures our daily price competitiveness.
What is Price It?
Sale Sale Sale! This program allows Sellers to promote deeply discounted items for a limited time to increase item sales, revenue and visibility.
What is Flash Picks?
Starting his ecommerce career with Jet 6 years ago, his hobbies include photography, cars and competitive gaming. He currently reports to Bre Johns.
Who is Ronald Caldwell?
"Survivor" first took place in this foreign country.
What is Malaysia?
Customer service is #1, and Sellers can ensure they are providing good CS by responding to customer inquiries within 48 hours of receipt, keeping this metric >95%
What is Seller Response Rate?
It measures how quickly and reliably we deliver to the customer.
What is Deliver It?
Our direct competitor to FBA, this program offers end-to-end fulfillment services for Walmart Marketplace Sellers.
What is WFS?
Class is now in-session! This former high school special education teacher turned data analyst and now Hardlines account manager was our Q4 Star of the Quarter.
Who is Leah Scott?
"Hells Kitchen", "Kitchen Nightmares" and "Hotel Hell" are hit shows from this mercurial British chef.
Who is Gordon Ramsay?