Cases will replace this process/system for times when you need the expertise of teams like Financial Services, Payment Control, CRS, etc.
What are Remedy Tickets?
100
In June Sprint sent letters to customers notifying them that this would begin happening.
What is the network shutdown?
100
Three Customer Experience Changes will occur in July. They are effective this day.
What is July 19th?
100
The full name of our new billing system launching July 25th.
What is Telecommunications Operating System?
100
This rewards feature was discontinued on July 12th.
What is Overage Forgiveness?
200
We will not use cases for these types of tickets.
What are IS, TOPS, BMC or Engineering tickets?
200
The approximate number of customer affected by the Midwest market transition.
What is 420,000? (Within 10,000)
200
This procedure will be reintroduced July 19th.
What are contracts?
200
This wave of the new billing schedule is set to launch July 25th.
What is Wave 3?
200
This new phone service launched July 7th.
What is the Home Phone service?
300
You will need to set these each day.
What are automatic dispatch preferences?
300
Customers in the Chicago are are being asked to transition to new wireless providers by this date.
What is January 14, 2014?
300
This procedure will be discontinued on July 19th.
What is the auto pay discount?
300
The Customer Interaction Manager is an intuitive TOPS capability also known by this name.
What is CIM?
300
This application is pre-loaded on our Kyocera Durapro and is a great resource for our business customers.
What is the Timecard application?
400
This tab will include all important information about your customer's request.
What is the "Attributes" tab?
400
This number of US Cellular devices will work on other carriers' network.
What is none?
400
This procedure will be introduced July 19th.
What is the $35 restocking fee?
400
These are very helpful in helping you determine where to start in TOPS and offers quick steps as well as detailed information and instructions for navigating through the system.
What are the How-To-Guides?
400
This new and unique "summer promotion" will begin July 15th.
What is the prepaid summer promotion?
500
You should include this information in the title for your case.
What is the MDN and short description?
500
Name at least two of the stores that remain open through the market transition.
What are Darien, Chicago, Bedford Park and Homewood?
500
Effective July 19th, a two year contract will be required with these two discount programs.
What are the PED and Military Discounts?
500
These tools are designed to reinforce your knowledge and skills of TOPS and its related policies and processes.