Influencing Skills
Give me a compliment.
Awww shucks!
Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?
7% verbal, 38% vocal, and 55% visual
Give me 2 delay and probe questions for this statement: "why aren't we innovating more?"
Sweet!
What are the 3 positive ways to motivate others?
play, purpose, potential
What are the 3 positive ways to motivate others?
play.....
......purpose, potential
Name 3 more aspects of your voice: pitch, variety....
pace, volume, weight
Name 2 of the 4 best practices for handling questions:
- Only answer the question if you understand it
- Be as bold as you can me
- Answer only the question asked
- Synthesize your answer top down
What does the OILS Feedback framework stand for?
Observation, Impact, Listen, Suggest
How would you influence someone if you wanted to get out of a meeting
perfection!
Remove the fillers/hedging language from this:
"Well, I don’t know. It seems like you might need $10,000, but that could change – we’ll see. "
"You will need $10,000."
Feel, Felt, Found out this objection: This is not a priority for us right now
Wonderful!
What are the 3 questions you should ask yourself before delegating?
Do they know what to do?
Do they know how to do it?
Do they want to do it?
How would you influence someone to push a deadline back?
Cool!
What are the 4 aspects of Visual Presence?
eye contact, posture, gestures, and facial expression.
Match and Lead this objection: this is too expensive
Perfect!
What are 2 ideas for bringing more play into meetings?
Fun!
How would you influence someone to let you lead a project?
Wonderful!
Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"
Good job!
Reject and Reframe this objection: it won't be worth doing
Awesome!
Imagine one of your team members showed up consistently late to meetings. How would you use OILS to give them feedback?
Great!