Easy Pay
When is the first Easy Pay installment billed?
On the date the item ships.
True or False: Employees can use Easy Pay at outlet stores.
False.
What information must always be verified before updating an account?
The customer’s name, address, and phone number.
Can Easy Pay be combined with QCard Special Financing?
No, they cannot be used together.
Which payment methods can be used with Easy Pay®?
: QCard®, major credit cards, or PayPal.
What happens after 150 days of non-payment on Easy Pay?
The account is sent to collections.
True or False: You can update account info without verifying the customer
False.
If a customer requests a full Easy Pay payment history, what do you do?
Create an Easy Pay List Request Activity.
What regulation requires us to disclose installment number and amounts?
Regulation E.
What is the maximum number of Easy Pays per item?
Six
What is the one-time hardship option for Easy Pay?
A due date extension of up to 30 days.
When setting up a new account, what must be verified?
Customer’s name, billing/shipping address, and payment method.
How many upcoming Easy Pay payments can you provide over the phone?
The first 10 payments.
Can billing dates for Easy Pay® be changed? Why?
No, they are fixed based on ship date.
How long will QVC retry a failed Easy Pay® payment before sending to collections?
Up to 150 days, with retries twice weekly.
What happens to credits or discounts on Easy Pay orders?
They are evenly spread across all installments.
Who can request changes to a customer’s account?
Only the account holder or authorized person.
What team handles escalated Easy Pay® payment issues?
The Payments Team (9AM–8PM ET).
Are prepaid/reloadable cards always accepted for Easy Pay?
No, they are not always accepted.
What is one key benefit of Easy Pay® for customers?
It allows them to receive items now and pay over time with no extra charges.
Can customers request to bill all remaining Easy Pays at once?
Yes, upon request.
What should you do if you suspect unauthorized credit card charges?
Report immediately and escalate per SOP.
What self-service options do customers have for Easy Pay?
View installments, see payment history, pay early, and update payment info.
What happens if a customer exceeds their Easy Pay limit?
Their order may be canceled.