Flex
find the CID under the support's login
DPID: A2HWUL5HGXK861
Login: Hogareri
Verify the Operational Status
DPID: A16LTZE7R3ZGFT
what are the statuses of the drivers account base on their Provider dashboard? (you have to get 4 correct answer)
Fantastic
Great
Fair
At risk
unaccepted
Check if there is an exemption processed under the DPs dashboard
Verify the Operational Status
Transporter ID: A2HWUL5HGXK861
Check if there is a ticket submitted for the DPs issue (if there is none, write NA)
DPID: A16LTZE7R3ZGFT
what are the account statuses of the drivers?
Onboarding
Active
Inactive
Offboarded
Confirm if there are offers available for the driver
After checking the status of the issue, what blurb should be sent that best correspond the result of the investigation
DPID: A2HWUL5HGXK861
Check if there is an exemption processed under the DPs dashboard
After checking the status of the issue, what blurb should be sent that best correspond the result of the investigation
Transporter ID: A16LTZE7R3ZGFT
What is the transfer destination to be used for payments inquiries?
amazonflex-paymentinvestigators@amazon.com
DPID: A2WFVGGDX586PK
Find the reason behind the offboarding using your Sim ticketing
transporter ID: A2WFVGGDX586PK
when you successfully submitted a ticket for DNR issues, what blurb should you send?
amazon_flex_sls_ticket_no_ETA
when was the account offboarded?
A2WFVGGDX586PK
what is the login of the CSA who assisted the driver
CID: A2GRXETUHSK09W
what exemption code should be used if the issue does not fall on any other categories?
LHE personal obligation // Personal Obligation