Standards
True or False:
Shift Closer: Read EO (Event Order) thoroughly
Set up the night before per EO.
All tables and chairs set and ensure all floors, chairs, and walls are cleaned and sanitized.
True!
Teamwork: it is important to set all tables accordingly to EO. This ensures the next shift to execute flawlessly and pickup any last minute items to ensure a successful event.
What are the names of the different group dining packages?
~Amethyst
~Emerald
~Diamond
~Cut Above
Where are event orders posted for each week?
In the Event Order Book by the cashier station.
When a contracted group first arrives at the restaurant and checks in at the host stand, what is the next step that should happen?
The Manager should be alerted to greet the group and guide them to the private room/reserved space.
(CSR's may be added in to greet in the near future.)
What is a food & beverage minimum?
(AKA - F&B Minimum)
It is the MINIMUM SUBTOTAL that a client signs a contract agreeing to spend on food & beverage in order to have private space on a particular day and time.
This amount varies depending on the day, time, and amount of space the client needs. It can range from $500 for a lunch all the way up to $10,000+ for a full-restaurant buyout.
Setting Tables:
TRUE OR FALSE
When setting tables for an event, you should just push the table together with individual table cloths connected to each table.
False!
Tablecloths should be remove first before setting tables.
Once table is set up then team member should place table cloths over the tables and ensure table cloths are aligned. This allows an easier flip and reset.
Bonus: This is also a better presentation to our guests.
ALL of the group dining packages include the full experience and what additional items?
Coffee, tea, sodas (from the gun), and guest's choice of dessert from the full list.
Where on the event order can you find the host for the event?
Top right corner.
Should add-ons or high dollar items be pushed to EACH guest at a private large group event?
NO!!!
This is a conversation that the Manager has with the host before the event begins. This is only allowed if the host of the event approves add-ons to be offered to each guest. MUST ALWAYS be approved discreetly with the host before the event begins.
For DINNER, what does each group dining package cost per person?
Amethyst - $63
Emerald - $88
Diamond - $121
Cut Above - $154
TRUE OR FALSE: Personal Presentation
Loose strands of hair should or not pulled back while serving AT ALL TIMES.
Fogo Handbook page 18 states:
Hair
For all employees, hair should be clean and well groomed. Male restaurant employees should have their hair above the collar of the uniform dress shirt. Women restaurant employees with hair longer than collar length should tie it in the back. Precautions should be taken to avoid loose hair strands for restaurant employees or employees visiting restaurants. Nothing ruins a meal more quickly than finding a strand of hair in your food.
No facial hair is allowed for employees directly in contact with restaurant guests. Exceptions may be made for health and religious reasons in some circumstances.
How much alcohol is included in each of the packages?
Amethyst - NONE!
Emerald - 2 drinks per person
Diamond - Unlimited drinks for 2 hours
Cut Above - Unlimited drinks for 3 hours
True or False
The event order will have the package, food & beverage minimum amount that must be spent, and specific client requests?
TRUE!
Every event order will have all of this very important information on it!
What important step must happen BEFORE the check is dropped at the end of the event with the host?
A Manager must review the check to confirm all charges are correct and that the charges match what the event order instructed.
If group is under 15 or separate checks Manager will ensure "MANUAL GROUP" Key is pushed.
For LUNCH, what does each group dining package cost per person?
Amethyst - $48
Emerald - $73
Diamond - $103
Cut Above - $138
True of False:
It's ok to be late to your shift.
FALSE!
Fogo handbook page 17
Regular and prompt attendance by every employee is essential to the operations of Fogo de Chão. Excessive absenteeism or tardiness will not be tolerated by Fogo de Chão. Absence or tardiness can put a strain on the efficiency of our operations and can compromise the high level of food quality and customer service which Fogo de Chão strives to provide. As a result, you should understand that excessive absenteeism or tardiness will result in disciplinary action, up to and including discharge. You are considered tardy when you arrive for work after the starting time for your shift, when you return late from lunches or breaks or when you leave early from your scheduled shift.
If one team member is late it will affect the whole staff and operations.
In the DIAMOND PACKAGE, in addition to the top-shelf liquor and premium wines, what non-alcoholic upgrades are included?
Bottled sodas, lemonade, and espresso
What are the 4 possible categories listed on the Event Order under "Event Details"?
1. Room set-up
2. Event Timeline
3. Details of Event
4. Billing Information
If group is coming in with a group package, but alcohol is purchases separately. What key should be hit every time for Sales Manager to get credit?
Manual Group "Key"
2 part question: Must answer both correctly.
For BRUNCH, what does each group dining package cost per person? Which day is counted as Brunch?
~Amethyst $51
~ Emerald $76
~Diamond $106
~A Cut Above $146
Brunch: Saturday and Sunday
When do we hit manual group sales key?
Parties of 14 or less.
Or
Guest is with a group event and is paying separate ticket items such as alcohol.
MANUAL GROUP SALES
In the CUT ABOVE package, in addition to the top-shelf liquor and premium wines, what non-alcoholic beverages AND food enhancements are included?
Non-alcoholic beverages: bottled sodas, lemonade, espresso, sparkling and still bottled water
Food: Jumbo Shrimp Cocktail
Why do the OpenTable notes on large group events say "SEE EO FOR DETAILS!"?
Because at every Fogo location across the globe, sales managers are required to enter all of the event information given to them from clients into Event Orders (EOs).
If there's a possibility that a group won't meet the food & beverage minimum subtotal required, what step should the server take?
The server should approach the host and ask if there are any add-ons that they'd like to purchase. Bottles of wine/butcher to go. Several take-home options. If not, an "unmet minimum fee" must be charged.
Gifts cards CAN NOT be purchased to help food and beverage minimum.
Groups meeting contracted food & beverage minimums are non-negotiable. Unless approved by Sales Manager/General Manager.
On average, are tips higher or lower on group dining events compared to main dining reservations?
HIGHER!
~Larger guest count = large subtotal = larger tip
~Clients see a financial estimate on an event order prior to coming in, eliminating sticker shock when it comes time to pay
~At Fogo, sales managers are trained to upsell packages and add-ons prior to the guests ever coming in, making server's execution of events easier!
WE ALL WIN!