BEO Basics
This document outlines all event details including timeline, room setup, and service style
What is a Banquet Event Order (BEO)?
You should greet and offer water within this timeframe after guests are seated
What is within 2 minutes?
When greeting members, you should ideally address them using this
What is their name?
This is the primary goal of bartending service at KCC
What is high-quality and consistent beverages?
This must be entered before starting a check to ensure the correct member is selected.
What is the last name?
This section of a BEO tells you whether service is plated or buffet
What is the Function Line, Food Line, or Setup Line?
Water should be poured from this side of the guest whenever possible
What is the right side?
This system is used to check reservations and cover counts
What is Northstar?
This type of bar setup might include Bloody Marys and mimosas
What is a specialty bar or brunch bar?
This number helps track both cover counts and average ticket value.
What is number of covers?
This BEO detail tells you how many guests to expect.
What is the guest count?
When taking orders, who do you begin with?
Who is the oldest woman at the table
Before seating a walk-in, you should confirm this information
What is party size and member name?
This brewery is notable because its founder is a KCC member
What is Bell’s Brewery?
If an item has already been sent, this type of staff member must void it
Who is a manager?
This BEO element helps determine when courses or services happen
What is the timeline?
This is what you should do if a guest seems unsure about their drink order
What is make suggestions?
If a guest claims to have a reservation but it’s not in the system, you should do this first.
What is remain calm and reassure them?
These drinks are designed to be quick-to-make but still high quality.
What are casual cocktails?
Items that are sent but not yet fired will appear in this color.
What is blue?
This part of a BEO includes AV needs and technical setup
This tool must be used when delivering more than two beverages.
What is a cocktail tray?
How many tables are there in the main dining room and patio - EXCLUDING bar seats
58
When a member asks for a drink in a highball glass, this kind of glass is used
What is a Collins Glass?
In order to communicate a special modification on a food item, this button must be pressed.
What is Kitchen Comments?