KCS Principles
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What is abundance?
When, what, and how are often associated with this aspect of the solve loop
What is capture?
The name of this workshop
What is the KCS coaching workshop?
Coaching motivation is as easy as 1,2,3. Those three things being...
What is autonomy, mastery, and purpose?
What does KCS mean?
What is the Knowledge Centered Service?
Knowledge is a by-product of interaction or experience
What is creates value?
To encourage everyone to use the Knowledge Base
What is Reuse?
KCS coaches participate in KCS coach meetings, provide feedback on others work, communicate change in the knowledge process, and...
What is encourage/motivate others to follow KCS?
Reputation of an author based on the creation of value in the knowledge base
What is recognition?
What does KB mean?
What is the knowledge base?
To engage, empower, and motivate
What is trust?
Reviewing articles, viewing and providing feedback to authors
What is improving?
Personable, knowledgeable in KCS, trusted, and motivational
What are the attributes of being a KCS coach?
Reducing redundancy, always working on interesting new things is known as...
What is the work self?
Who is involved in the KCS process?
Who is everyone?
Our focus is driven by the needs of those that we serve
What is demand driven?
The importance of templates, organized categories, and meta
What is structure?
KCS coaches should know KCS principles, motivational factors for KCS, and...
What is the solve loop process?
The foundation of KCS is capturing and improving the collective experience of ITS. Also known as...
What is promoting teamwork?
The KCS channel in Microsoft Teams is called...
What is Service-Knowledge?
Out of the four KCS principals, which is critical for successful adoption of KCS and the ability of the organization to maximize and sustain the benefits of KCS
What is trust?
Capturing valuable knowledge, analyzing, and reusing knowledge to improve efficiency is known as...
What is the solve and evolve KCS loop process?
A KCS coach should be sensitive to the feelings behind the objection, acknowledge the validity of feelings and empathize, offer an alternative perspective. In other words, a KCS coach should be...
What is addressing doubts?
The top four motivating factors are...
What are achievement, recognition, the work itself, and responsibility?
Who is the knowledge process owner?
Scott Luzniak