Front/Back Office
At what age do we want to give patient's an Ortho Evaluation appointment for the Orthodontist to evaluate for braces?
By age 10
**Everyone 10+ to ortho
What is PPE (personal protective equipment) protocol for back office staff while seeing patients?
4 items
-Lab coat (buttoned) -Mask -Goggles -Gloves
What 4 states is KDB currently in?
AZ,MS,TX,NC (Kansas coming soon!)
What is PPE (personal protective equipment) protocol for back office staff while seeing patients?
4 items
-Lab coat (buttoned) -Mask -Goggles -Gloves
Ir you receive a route slip @ check-out for a pt 10+ and the referral portion is blank, what do you do?
Give it back to the doctor to complete
how do we verify with the patient that we have the the correct patient? (3 things)
Have them tell you their first and last name, DOB and verify it matches the R/S you have.
Anterior Pulpectomy code?
D3230
Who is Dr. Roberts?
Our AMAZING Founder/CEO
Who is Dr. Bishop?
Chief Compliance Officer
If someone tests positive for Covid or needs to go out on anytype of leave, who should be notified?
Suzie/Melissa & Cody @ minimum
**DO NOT SHARE HEALTH STATUS OF OTHER EMPLOYEES WITH TEAM
At what age do we bill an 1110 prophy code ?
14
What age is considered a visual exam for AHCCCS ?
2 & under
What is our Core Purpose @ KDB?
To provide quality care for all kids, regardless of family income, in a fun upbeat environment
How often do we perform dental waterline shock?
Once per month
When does an employee qualify for a Wellness Day?
Anniversary
What numbers are considered a neutral on our NPS ?
7-8
EXT code for tooth without a root?
D7111
What are our 4 CATT Values?
Compassion, Authenticity, Talent, Teamwork
Why do we need to check TDS on the VistaPure water system?
To determine if filter changes are needed
what needs to be filled out on the route slip prior to taking xrays? (8 things)
patient name, weight, BP, Type of exam, date, age, brought by, chief compliant
What company do we order mask and gloves from?
Bay Lab USA
Code for Permanent Tooth SSC?
D2931
What year was KDB founded/first office open?
2000 (AZ)
How often are spore testing records uploaded to SurgLogs?
Once per month (previous month)
True or False: Care Credit payment can be taken over the phone
FALSE- Care Credit payments can only be taken in person, receipt must be signed for, and only an authorized user on the account can give us permission to run the card. You will need to check ID, and in some cases, document a portion of the ID on the receipt.