Deposits
What state DOC offers a GIFT program during certain months of the year?
Nevada
Where would you refer a caller looking to add funds for a resident's phone account?
IC Solutions
Customers often refer to the resident id by what?
Booking ID, Jacket Number, Inmate Number
Where would you transfer a customer looking to place a SecurePak order?
Customer Care
How long does it take for the Deposit Review Team to complete the review process?
24-48 Hours
What is the minimum age someone must be to make a deposit for a resident?
18
What is the name of the touch screen kiosk recipients can use to view account balances, place commissary orders and send/receive electronic mail through secure mail?
Edge
What word should we use instead of "jail" or "prison"?
Facility
Aside from paying the balance, what is the amount of the fee that would have to be paid to remove a chargeback?
$25
What screen in the Deposit Tool allows you to see if a transaction was selected for review?
The Transaction Details Screen
With Access Secure Mail, how much does a message credit cost?
$.01
What states require the customer to be on the approved depositor list?
Wyoming and Rhode Island
What does AP&P stand for?
Adult Probation and Parole
Out of the four major card companies, what two do we accept?
Visa and Mastercard
What is the name of the debit card program we offer?
Access Secure Release
How long would it take for a deposit made to a county facility to reach the resident?
Within minutes
Are we able to accept a payment from someone who is not the card holder?
No
What does OFAC stand for?
Office of Foreign Assets Control
Give two examples of government issued prepaid cards that we do not accept?
Child Support, Social Security, Disability.
What are the six ways a person can place a deposit?
Phone-CSR, Phone-IVR, Kiosk, Remote, Website, Mail-Money Order
How long would it take a deposit made through a DOC to reach the resident?
24-48 Hours
This is the name of the team responsible for preventing and identifying potential risk and reducing losses.
Deposit Review Team
What does the "PCI" in PCI compliance stand for?
Payment Card Industry