Billing
What is the convenience fee charge?
$5
P2P - what day delinquency can the customer have a P2P in for?
Can not exceed day 60
Where can a customer go to utilize self help to make a payment?
Breezeline app - breezeline.com - IVR
What was the company name before Breezeline?
Atlantic Broadband
What is the charge to relocate an outlet?
$40
Can a FDP be reversed?
No - neither checking or CC FDP can be reversed once posted.
Language Line - what do we do if a customer needs a Spanish rep?
Open a OneView callback.
Name the director of Customer Care.
Nikki Durham
What is the charge for a chargeable tech roll?
$75
How long before updating autopay does a cc autopay method take effect?
Right away!
Name two managers for Care
Kim Obaker-Kim Robertson-Vickie Spakowski-Dov Bankes- Nikki Maddas - Tricia Goyette
What was the name of the cable company we purchased Ohio from?
WOW or Wide Open West
What is the charge for HBO monthly (not included with bulk services and no other discounts like SDP)?
$19.99
ACP - What day will they stop receiving ACP credit due to none usage?
Day 46
What percent does Breezeline give you in addition to the stock that you purchase (Example you give $100 they provide you...)
25% or in this exampled $25.
Where can a customer go to find their tv code to program a remote?
Breezeline.com finding the remote user guide, urc support etc..
Name 9 of the states we service.
Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, New York, Ohio, Pennsylvania, South Carolina, Virginia and West Virginia.
What is the charge for NFL redzone AND how does it show for the customer and CSG?
$50 per season - customer sees one time charge but csg shows for 5 months a $10 charge
Name 2 of the red flags that could cause an account to be flagged for suspicious activity?
○History of failed attempts to authenticate account information
○Inquiries about multiple accounts and requests to make multiple payment transactions
○Excessive or multiple attempts to set up or reactivate an account ○ Accounts in delinquency status and large cumulative unpaid balances.
○Multiple non-sufficient funds and/or credit card chargeback adjustments (2 chargebacks in the 90 day period)
When did COGECO start!
1957
How many subscribers does Breezeline currently service? (and growing)
Over 700,000 subscribers