Keepin' It Professional: Emails

General

100

Which is a professional email address?
[e-mail]
[e-mail]
[e-mail]
[e-mail]

[e-mail]

Use your name in the email address.

200

True/False:  When the email has a file attachment, ensure you refer to it in the message, what it contains, and any actions needed.

True.

300

True/False:  Subject lines are optional. 

False!
Include a subject line so the recipient knows what the email is about.
They are more likely to read it with a subject.

Etiquette

100

Which of these is an informal greeting?
Hey Shirley
Dear Shirley
Hi Ms. Williams
Hi Bob

Hey Shirley

200

How long should it take to respond to an email?

There is no steadfast rule. However, it typically should be 1-2 days.
The current circumstances might lead people to take longer to respond.

300

Can emojis can be used in an email?

It depends! 

Typically, avoid using emojis. However, an occasional smiley face or emoji may be used, depending on your relationship with the recipient (such as a friendly coworker). Never use them if you do not know the person!

Informal/Formal

100

"I'd like to schedule a meeting STAT."

Informal. 

Formal example:  "I would like to schedule a meeting as soon as possible."

200

"Sorry I haven’t written back, but  I've been really busy."

Informal. 

Formal example: "I apologize for the delay in responding to your message."

300

What is the difference between formal and informal emails?

A formal approach does not use:

• Slang (y'all, wanna)
• Contractions (didn't)
• Clichés: I will have email you the report in a jiffy. Vs. I will email you the report as soon as possible.
• Abbreviations (ASAP, lol)