Security/
Compliance
Compliance
True or False?
When creating an all clear signal its best to use blinds or lights to signal the branch is clear..
False
Blinds or lights should never be used as an all clear signal
Where can client's go to receive fee free ATM transactions besides Keybank ATMs?
Allpoint
*excluding client's with hassle-free checking accounts - they are not eligble. Also, not eligible - savings accts, business accts, and HSAs
You use this program to look up Keybank relationship rates?
Key Bulletins
What was the name of the actor that played Jack Dawson in the Titanic?
Leonardo DiCaprio
What form can we submit in lieu of calling the fraud hotline to better serve our clients?
Form 580
Which Keybank credit card offers 0% on balance transfers for the 1st 12 billing cycles?
Key Cashback Credit Card
Where do you find images of returned checks?
CMOD under TRP returns/ ck#/ amount/ date of return
How many eyes does a bee have?
5
With regards to mitigating risk - who do you call if you witness suspicious or unethical behavior?
Report It! Line - (844)Key-2911
Employee relations solutions team (ERST)/ Ethics helpline/ Fraud hotline/ Enterprise resolution center (ERC)
How much remaining time needs to be left on our Key Possibilities cards in inventory before they must be destroyed in branch?
5 years
Where do you go to obtain a One Time Passcode (OTP) to authenticate a client?
Quest
What is the 1st and oldest feature length animated film released by Disney?
Snow White and the Seven Dwarves
Tellers should always keep their coin tray secured during the day in their second (middle) cash drawer to minimize risk?
True or False?
False
Tellers only need to secure their coin trays when leaving the teller line for an extended period of time during the day and at closing time.
Can client's use a Keybank ATM card at an Allpoint ATM to get fee-free transactions?
No they cannot. Only Keybank debit/ mastercard can be used to receive fee free transactions
What application can you go to submit an ACH dispute on a client's behalf?
Quest
What is the name used to refer to a group of crows?
A murder
If Brinks arrives after the all-clear signal but prior to branch opening - can we allow them in to do shipment?
No.
How many bonus points do you receive after spending $1000.00 within 60 days on our Small Business Rewards Card?
100,000 bonus points equivalent to $200.00
Where would previous year 1099 Forms be found for a client?
CMOD
In 2019 during an event in NY city, former Jeopardy host Alex Trebeck nominated this woman as his successor: "It's probably going to be a woman, somebody younger, somebody bright, somebody with a great sense of humor."
Betty White