The act of directing someone to a different place or person for information, help, or action
Referral
A type of care that considers all aspects of the person and their context.
Holistic Care
A document that describes the acceptable behaviours expected of a professional in that field
Code of Ethics
The recognition of the inherent dignity, worth and uniqueness of every individual, regardless of their socio-economic status and personal attributes, and the nature of their health problem.
Respect
A mental reaction (feelings) usually in response to an event or person, accompanied by psychological and behavioural changes in the body.
Emotions
Specifically working together to define and actualise health care goals.
Collaboration
How we as individuals try to understand what others are experiencing as if we were feeling it ourselves. The direct, clear and accurate understanding of the emotions of another individual.
Empathy
The quality of reacting quickly and positively; within a therapeutic context, this connects with being flexible when responding to difference according to the patient and the context.
Responsiveness
The characteristic of being adaptive to the requirements and individuality of clients; being able to respond positively to the difference according to the patient and the context.
Flexibility
Areas of your profession in which you have the knowledge, skills and experience to practice lawfully, safely and effectively, in a way that meets professional standards and does not pose any danger to the pubic or to yourself. Also known as professional boundaries.
Scope of Practice
An obligation to avoid acts or omissions, which could be reasonably foreseen to injure or harm other people. You must anticipate risks for your clients and take care to prevent them coming to harm (physical and emotional)
Duty of Care
The sharing of a feeling, action, or relationship between two or more parties. In health care, this is about viewing clients as equal partners in the therapeutic process, actively inviting feedback about how treatment is going, and incorporating this into the treatment process.
Mutuality