C
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100
The C of the CARE standards.
What is Communication?
100
The A of the CARE standards
What is Attitude?
100
The R of the CARE Standards.
What is Responsiveness?
100
The E of the CARE Standards.
What is Engagement?
100
FREE PASS!
Choose again!
200
The N of NODS
What is Name?
200
The quick, stand up meeting for all Avera system employees.
What is Daily Line-Up (DLU)
200
FREE PASS
200
Name a Service Excellence Team.
What is Leadership Development, Staff Development, Communication, Commitment, Measurement, Clinic?
200
The vendor who phones a sample of our patients to survey them about their experience.
Who is HealthStream?
300
The first step of Service Recovery.
What is the Blameless Apology?
300
The # of keys to Excellence.
What is 5?
300
The card that can be filled out regarding a co-worker's behavior that is over and above the CARE standards.
What is a 5 star card?
300
The S of NODS.
What is smile?
300
The Service Excellence onboarding event aimed at educating 6-9 month staff.
What is Keys to Excellence?
400
The name of your hospital administrator and clinic manager.
Who is Natalie Gauier and Patty Swenson.
400
Name one way to recognize co-workers who have a positive attitude.
What is personally acknowledge, complete a 5 star CARE card, share story with leader.
400
The federal survey that a sample of our patients fill out regarding their perception of their experience.
What is HCAHPS?
400
FREE PASS!
Choose Again!
400
The expectation of staff when you encounter a lost customer?
What is walk them to their destination?
500
Name one way your leader effectively communicates information
What is email, Daily Line-Up, staff meetings, communication boards
500
Ratio of Quality:Service for federal HCAHPS reimbursement going forward.
What is 70:30?
500
One way you can contribute toward keeping our facility clean and safe.
What is pick up trash, wipe up spills, put away clutter?
500
Name one way your facility engages with the local community to show support and promote awareness.
What is local events?
500
The Service Excellence on-boarding event aimed at educating 3 month staff.
What is CARE Camp?
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