Suggestive Selling
List 3 things you can upsell with KFC combos
What are mini cakes, go larges, pie poppers, large drinks, and extra five nuggets?
List at least 3 things that can go in in a snack box
What is a 2pc chicken alone or in a combo, a 3/4-piece tender alone or combo, 6/8 tenders, and 4/6 biscuits?
Colneling is used to find out what things
What is the quality of the product, how satisfied they are with their experience, and to get to know the customer?
Lot checks include
What is checking the outside trashes, picking up any trash that may be in the parking lot, and examining the dumpster area for any loose trash/cardboard?
Phone policy
What is to be checked every once in a while in the back of the store?
List 3 things you can upsell with KFC family meal
What are large cakes, extra large sides, pie poppers, and large drinks?
List at least 3 things that go in a super box
What is a 3pc combo/big box, a 5 piece tender combo/big box, 12/16 tenders, 8 biscuits, and a 4pc combo?
KFC suggests you offer these things for an extended wait
What is a dessert, a drink, or an extra side?
Sections of 10 include
What is 10 sections of different areas and focus spots that need to be cleaned EVERY period?
Uniform policy
Clean KFC branded and approved shirts, jeans (black/blue), socks, nonslip shoes, and a KFC hat/visor (visor wearers are required to wear a hairnet).
If you want to wear an undershirt it must be black/white.
Jackets and hoodies also have to be KFC branded.
List 3 things that you can upsell with LJS combos
What are go larges, add a piece (shrimp, fish, and planks), large drinks, pie poppers, and mini cakes?
LJS says this is the most important thing to put in a box
What is crumblies?
Displaying effective time management means
What is getting orders out in a timely manner, focusing on the task at hand, and ensuring our customers are greeted in a timely manner?
I'm bored where do I go
Where is the back of the office door?
The office door has a cleaning list for those who may find themselves bored, they are things that Grace finds that need to be cleaned.
Attendance policy
What is you must call in minimum two hours before your shift and post in the app asking for shift coverage?
(doctors notes are excused absences)
List 3 things that you can upsell with LJS family meals
What are sea shares, large cakes, pie poppers, extra large sides, and large drinks?
Oil levels are often checked at these times
What is after filtering, at close, when opening, and after a rush?
Pick ups/Doordash should be done by whom
What is EVERYONE?
It is a team effort please make sure you are double checking the order while it is being bagged/packed. Drinks should be done by front counter unless unavailable, then moved on to drive through and down the ladder.
Proper sanitizer bucket setup
What are colored buckets in correct areas with correct towels, temping between 65-75 degrees, sanitizer ppm should never be lower than 150 ppm or above 200 ppm?
Late policy
What is call the store and allow them to know you are going to be late?
(multiple late show ups will result in a write up)
List all the things that are a part of $2 snack time
What is mac and cheese, chicken little, pie poppers, fountain drink, fry, and 4pc nugget?
KFC says this is the correct way to drop product
What is drop product into the fryer, return any remaining chicken to the fridge if needed, sift flower, remove gloves, wash hands, and grab a blue sanitizer rag to remove any excess raw product from fryer including the wiping of the buttons?
KFC uses this acronym when we aren't perfect and mess up (list what the acronym means)
What is PLEASE and thank you
Politely Listen, Express Apology, Satisfy with Extra
Proper handwashing and sink setup
What are wet hands, add soap, lather to happy birthday twice, rinse, dry with clean paper towel, and sanitize? (We are lucky to have hands free sinks)
Proper sink setup is having paper towels, soap, hot water, and hand sanitizer.
Jewlery and Personal Hygiene
What is coming to work cleanly, all jewelry is to not be dangly, no bracelets, and you can wear one ring that is a band?