Customer Experience
These are two areas where customers rate their experience more positively.
Digital Retailing and Loyal Kia Customers
This trim line offers customers AWD with 20" wheels.
EV9 Land
This is the minimum number of times you will connect with the Management at the dealership.
Two
The name of the Decision Matrix.
Eisenhower
This type of buyer has the lowest customer experience rankings.
EV customer
These trim levels offer the EV9 Digital Lighting Pattern.
Land and GT-Line
This is one behavior to perfect so you actually hear what the manager is saying.
Listening
This is the close rate in the service drive.
99%
J.D. Power SSI study results show that any less than this amount of time for delivery results in a decline in customer experience scores
30 - 60 minutes
This is the bidirectional charging feature that Rivian and Tesla do not offer.
V2L
This is the length of time for the manager meeting at the end of the day.
10 -15 minutes.
The people at the dealership invited to attend TCOYD meeting.
Service Manager, Service Advisors, Porters, Receptionists.
This is the day after the sale to follow-up to remind the customer about the survey, ask for referrals and build your relationship
3rd day
These are the items a customer can currently purchase from the Kia Connect store.
Boost, Lighting Patterns, RSPA2, Premium Data Services.
This is the outcome of an exceptional manager meeting.
Get invited back, focus on most needed elements to train, know names of SCs for consultations, etc.
These are the five elements of a SMART Goal.
Specific, Measurable, Achievable, Relevant, Timebound.