Kamp
Teen and Family
General Expectations
Turtles Nest/ Super Saturday
Customer Service
100
What age group recieves the blue wristbands at morning check-in
What is 5-7 year olds
100
What are our three family Crafts?
What is Tye Dye, Stepping Stones, and Suncatchers
100
Describe how the uniform should be worn and all of the components that go with it.
What is khaki shorts, blue polo, shoes or sandals with a back, name tag on left side above kiawah logo.
100
How many coats of paint should a guest put on their pottery project?
What is three
100
A complaining customer is..
What is always right
200
What are our two most popular themes for A.M. Kamp?
What is Scales and Tails and Trails and Tides
200
What are the two events that take place at Night Heron Park on Sunday's?
What is Sundaes on Sunday's with Rick Hubbard and Teen Night Laser Tag
200
Name four of the ten core values of the Resort.
What is Honesty, Respect, Loyalty, Ownership, Teamwork, Empowerment, Anticipation, Initiative, Efficiency, Stewardship.
200
What days of the week is Turtles Nest open during the Summer?
What is Monday-Sunday
200
Customers who complain: A. Had unhappy childhoods B. Are genetically predisposed to be sourpusses C. Have trouble in their primary relationships D. Are doing you a service in identifying what isn’t working in your business or organization
What is D, Are doing you a service in identifying what isn’t working in your business or organization
300
What is the first question that a employee working the check-in table asks the parents when they first approach the table in the morning?
What is the last name of your reservation
300
What day and time does the Teen Dance take place?
What is Friday's at 9:30
300
Name three of the "Do Nots" of guest Relations
What is.. Dont Argue with the guest, Dont Blame the guest, Dont complain, Dont embarrass the guest, Dont make excuses, Dont say I think so, Dont interrogate the guest, Dont jump to the answer, Dont talk about personal preferences, Dont use the word policy.
300
What is the main purpose of the Recreation staff at Super Saturday Check-in?
What is to advertise our programs and make reservations for the programs we offer.
300
Customers who complain want . . . A. Something for nothing B. To be heard and have their experience validated C. To vent for the sport of it D. To be made majority shareholders in the company
What is B, To be heard and have their experience validated
400
What is the address of Night Heron park? You would use this if you were having to call 911 in case of an emergency during Kamp.
What is 4000 Sea Forest Drive Kiawah Island, SC 29455
400
What day and times are the youth 3on3 basketball and teen night basketball held?
What is thursdays from 4-5 and 9-11
400
Name the six managers that are the head of departments in the Recreation Department.
What is Chris Reynolds, Gregory Gavian, Kari Bowman, Nick Boehm, Mike Keleher, Jamie Rood
400
Name five things that you need to bring with you to set up Super Saturday at Villa Check-in.
What is toughbook laptop, Recreation banner, "featured merchandise" from TNAS and Nature Center, Display of a craft from the park, Kamp Kiawah T- Shirt, Kamp Kiawah juice cup, Activity Guide, maps, Kayak Paddle
400
Which is NOT a key point to great customer Service: A. Talk, Dont listen B. Know the information on the resort and all the services we offer C. Be available D.Treat the customer as you would want to be treated
What is A, Talk Dont Listen
500
What are the prices for all the summer sessions of Kamp Kiawah with a day in advance registration? (Resort guest- A.M. P.M. Full Day, KNO) (Non Resort guest A.M. P.M. Full Day, KNO)
What is resort guests $42, $37 $62 KNO $47, Non Resort Guests $62, $57, $82 KNO $67
500
What days and times are the pool games at Night Heron and at the Sanctuary
What is Night Heron Tuesdays and Thursdays 2-3 and Sanctuary Wednesday and Friday's 2-3
500
Name three empathy Statements under the Guest Relations sections in your manual.
What is We made a mistake, You have the right to be angry, I cannot imagine how frustrated you must be, I agree with you.. No one should ever have to go through what you went through, It is not up to our standards, I'm glad you told us about this so we can fix it, Thank you for your patience.
500
Name five things to do on the opening checklist at Turtles Nest Art Studio
What is Open the door and place white brick to prop the door open, Place the paint me shevles outside, turn the thrid light switch on, make sure blinds are open, vacuum carpet, put away all supplies from previous night, make sure all counter tops are clean, fill kiosk with activty guides etc, wide down recycling bins, keep back door closed at all times while TNAS is open..
500
What is our most credible form of advertising?
What is positive word of mouth.
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