Claims
What is the claim process?
The inspection revealed no sudden or accidental storm revealed damage due to wind or hail to your roof
What is a denial and or no storm damage letter?
Suing an insurance company to challenge a denial
What is litigation ?
Weekly meeting with rep to go over each status and file
What is a file review ?
How often are admins expected to follow up for a claim update
What is once a week ?
Above 25SQs, 450 and above PPS, tear off amount equaling the roof's square count
What is a full roof replacement
The repair or replacement cost of the covered portions of the loss came t $ which is below the deductible
What is a below deductible letter?
The time frame on when litigation files should be covered during a file review
What is once a month ?
Completed during a file review and emailed to Abby, Vicotria, Aja, and the rep's manger
What is a file review sheet?
The certified letter and lien is requested by an admin after how long from the work complete date
What is 60 days?
An insurance company that choses their own contractor
What is a RTR(right to repair)?
An admin will complete the following steps whenever this document is received; Confirming price per sq is 450 or above, Pams sheet, tagging Chris Kestner, order eagle view, change status, and creating a task to track the money.
What is a fully approved estimate?
The person to tag for any litigation files that have been in that status for over 365 days.
Who is Sydney Hernandez?
The person to tag when a homeowner would like to finance their out-of-pocket cost
Who is the sales rep's manager ?
An admin will gather this info when requesting payment info from an insurance company
What is payment issued date, amount, payees, and where the check is mailed to ?
An additional out of pocket cost for a homeowner determine by the insurance company other than the insured's deductible
What is a nonrecoverable ?
A roofing proposal showing only the total cost of the job
What is a Bid?
The paperwork needed to take a file legal in addition to a tag to Sydney Hernandez and Chris Kestner
What is the Payne Law retainer and litigation checklist?
By didiving the total out-of-pocket cost by 12 gives you what
What is the monthly amount for a payment plan ?
An admin will use the following calculation to determine what
Roof total % by tear off amount
What is the price per sq ?
Towerhill claims require you to order what and to tag who at contract signed?
What is an eagleview and Chris Kestner ?
Line items with brackets <$>
What is nonrecoverable?
Citizen and security first denials, Kin polices with a roof surface payment schedule endorsement, Integon /National General with lenders place polices, UPC where roof is 20 years or older, Lloyds where the policy isn't 100% owed and written by Lloyds
What are insurance companies that are ineligible for litigation?
After a payment plan is set up, a task is created for this person to turn off payment plan when an account is paid in full
Who is Aja Lane ?
When requested, an admin can provide these documents after final pass and account is paid in full. Often times requested by title companies.
What is a contractor's waiver of lien and or release of lien?