AUX Statuses
Status for mental health break
What is Meeting: Professional Development Meeting?
what should be completed during EVERY outbound call
what is the toll-free number?
how to view performance
what is performance and workspace?
viewing household information
what is the household tab?
Where you fill out your time, review performance review, add absences, employee information, etc.
What is MyHR/Oracle applications?
Status for individual coaching session
What is 1:1 meeting?
the non-member verification process
What is the member's consent, non-member's full name, relationship?
steps on making a conference call
ensure you are interactions, select conference, type TFN and click the "add to conference" icon
you can find the rewards information, cohorts, member considerations, and restrictions
What is the member segment tab?
where to view most current updated PTO balance
what is absence balance?
Status for individual one on one
What is 1:1 meeting?
Reluctance handling is required during...
what is EVERY refusal call?
Steps on logging off correctly
What are going "off queue", select wrap-up code, and hit "logout" from your profile picture?
scheduling a HCV
What is the call script tab?
you should save your timecard entries daily, but when should you "SUBMIT" your timecard?
what is the end of every day?
Status for Group Coachings, Team Meetings, and Town Halls
What is team meeting status?
the plan branding should be done...
what is the opening and closing of every call?
when should a wrap-up code be selected
what is after every call?
where to remove a practitioner from the member's availability or add a preferred practitioner
What is the Member Details tab and Household Provider Affiliation section?
submitting any planned/unplanned - paid/unpaid absences
What is Time and Absences and then Add Absence?
Statuses that should NOT be used
What are "Admin time", "Follow-up", "Manual Dialing", "Monitoring", "On chat", "Pre call work", "Special projects", "Voicemail", and "Away from Desk"
Correct way to HIPPA verify a non-member during an inbound and outbound call
What are the member's full name, full address, and 1 other piece of information after NMVP?
the only times you should go "off queue"
What is before stepping away from desk?
submitting a rewards escalation for UCard or VISA issues
What is the rewards card tab?
viewing paychecks, now known as "payslips"
what is pay, my payslips?